Field Technician Lead - Tehachapi, CA

Location: Tehachapi, CA. Work schedule is Tuesday through Saturday from 10:00a to 7:00p. Work will be primarily performed at a designated field worksite; occasional travel to other Race offices or off-site locations will be required.

About Us

We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together, and believes that meaningful work happens when great people connect with great purpose.

Position Impact

As the Field Technician Lead, you will play a critical role in overseeing and coordinating field operations, ensuring the successful deployment, maintenance, and repair of our telecommunications infrastructure. Your strong technical expertise, leadership skills, and commitment to excellence will drive the success of our field operations and contribute to the seamless delivery of telecom services to our customers. You will lead a team of field technicians in the installation, maintenance, and repair of telecommunications equipment, ensuring all work is completed safely, efficiently, and to the highest quality standards.

Requirements

• Eligibility for US employment without sponsorship
• Minimum of 21 years of age
• High School Diploma or GED or equivalent combination of education and experience (preferred)
• A valid California driver's license, subject to successful verification through a DMV check
• Minimum of 5 years of experience in telecommunications field operations, with at least 2 years in a leadership or supervisory role
• Proven technical knowledge of telecommunications equipment and services
• Ability to work offset shifts, including Tuesdays through Saturdays from 10:00a to 7:00p
• Ability to work nights, weekends, holidays, and overtime as needed to support emergency response, outage restoration, and urgent maintenance for 24/7 operations
• Proficiency in English (speaking, reading, writing, and comprehension) for effective job performance and workplace communication
• Proficiency in Spanish is a plus

Skills

• Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications
• Functional use of common office equipment, computers, and office software
• Technical expertise in telecommunications equipment and troubleshooting
• Ability to operate mechanized equipment such as bucket trucks, excavators, and trenchers
• Ability to climb poles up to 40 feet and operate in bucket trucks with 32' plus ladders (aerial only)
• Experience managing deployment and removal of traffic control devices for safety in work areas
• Adherence to weight capacity limits for equipment (e.g., 350-pound max for bucket trucks, 300-pound max for ladders)
• Vehicle maintenance and pre-op/post-op checks

Responsibilities

• Technical Leadership: Serve as the primary point of contact for the field technician team. Lead and guide technicians to ensure efficient execution of tasks and projects. Provide technical expertise and troubleshooting support for complex telecom issues.
• Field Operations Management: Plan, organize, and prioritize field operations to meet project deadlines and service level agreements. Coordinate with other departments and stakeholders to ensure smooth implementation of telecom services.
• Deployment and Installation: Oversee the installation and commissioning of telecom equipment, ensuring adherence to industry standards, safety protocols, and quality guidelines.
• Maintenance and Repairs: Supervise and participate in the troubleshooting, maintenance, and repair of telecom equipment and network infrastructure. Identify and resolve technical issues promptly to minimize service disruptions.
• Quality Assurance: Ensure work performed by the field technician team meets company standards and customer expectations. Conduct quality checks and audits to maintain service excellence.
• Training and Development: Train and mentor field technicians, facilitating their skill development and growth. Stay updated with the latest telecom technologies and industry trends.
• Health and Safety: Uphold and enforce safety policies and procedures, promoting a culture of safety awareness among the field technician team.
• Reporting and Documentation: Maintain accurate records of field activities, equipment inventory, and service reports. Provide regular reports to management on the status of field operations, challenges faced, and recommendations for improvement.
• Customer Relations: Interact with customers in a professional and courteous manner, addressing their concerns and providing technical assistance when necessary.
• Equipment and Inventory Management: Manage equipment inventory, ensuring availability and proper maintenance of tools, test equipment, and materials required for field operations.
• Vehicle Maintenance and Travel: Maintain vehicle/equipment pre-op/post-op readiness. Spend a significant portion of the workday traveling to various locations, both indoors and outdoors, including businesses and residences.
• Safety Protocols: Adhere to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment.
• Supervisory Support: Assist in coordinating task assignments, timing of shift breaks, validating mid-level transactions, and escalating disciplinary and performance matters. Support training needs, professional development, and onboarding of new team members.

Benefits

• 100% company-paid medical and dental insurance (starting the 1st of the month following your start date)
• Paid time off (vacation, sick leave)
• 11 paid holidays and paid birthdays
• 401k matching (4%)
• Free fiber internet service for all employees living in our service area

Pay

$28 to $34 per hour

Schedule

Tuesday through Saturday, 10:00a to 7:00p. Overtime, nights, weekends, and holidays may be required for emergencies or urgent maintenance.