Field Technician - Kissimmee, FL - Pumps

About the role

Join Opifex-Synergy Pump division where we offer career advancement and professional development in a collaborative, supportive environment. We value teamwork and foster a positive work culture. We provide high-quality, customer focused de-watering and fluid transfer solutions. With decades of expertise, our pump division delivers comprehensive solutions from design to on-site installation, system monitoring to dismantle and demobilization and manufactures over 50% of our products in-house.

Responsibilities

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop.
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections.
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all paperwork on the equipment to which the individual is assigned.
• Participate in all training programs directed by Manager.
• Bring to the attention of the Service Manager any shop tools, equipment or vehicle that is not in a serviceable condition or unsafe to use.
• Maintains tools in good working order per MSHA and OSHA regulations.
• Completes basic computer tasks including completing work orders, looking up parts, and communicating via email.
• Communicates with coworkers and customers to ensure top quality equipment is always available and customer expectation is exceeded.
• Provide service and customer support during field visits or dispatches.
• Manage all on site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Operate vehicle in a safe manner and use field automation systems.
• Follow all company’s filed procedures and protocols.
• Cooperate with the technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Exhibit strong teamwork.
• Willing to train and assist other team members with difficult or lengthy repairs.

Requirements

• High School Diploma or GED
• Extensive knowledge of diesel engines and construction equipment
• Ability to troubleshoot, test, repair, and service technical equipment
• Proven field service experience
• Must have own tools
• Must have a valid driver’s license and acceptable driving record
• Ability to work flexible shifts
• Travel Required: Required to travel to various locations for training classes/seminars. Drive to various vendors to acquire parts for assigned repairs. Position may require several hours of driving daily to job sites.

Qualifications

• Must be physically able to work in a jobsite environment for extensive periods to include lifting to 50lbs, bending, squatting, crouching, and reaching.
• Must be physically able to work in extreme conditions on job sites
• Night / Weekend On-Call work required.

Skills

• Strong troubleshooting skills
• Excellent communication and customer service skills
• Proficient in basic computer tasks
• Ability to operate vehicles safely
• Knowledge of MSHA and OSHA regulations

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health savings accounts with company contributions
• 401(k) and Roth retirement plans with company matching
• Company-paid life and disability insurance
• Generous paid time off, including vacation and holidays
• Safety Bonus Program
• Profit Sharing Opportunities
• Boot/PPE Reimbursement Allowance

Pay

Compensation is commensurate with experience.

Schedule

Flexible work schedule to accommodate job site needs.