Field Technician II

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

About the role

A Field Technician II is primarily responsible for performing duties associated with hands-on functions within the telecommunications industry. This role requires an understanding of troubleshooting and maintenance of various types of equipment. Candidates should have a technical, mechanical, and electrical background and be familiar with all major manufacturers of transport equipment, high voltage electrical systems, DC power plant, as well as knowledge of critical infrastructure, ISP/OSP, and associated test systems including optical, electrical, and power testing equipment. Excel and Smartsheet experience is preferred.

The role involves installing, testing, or turning up a variety of telecommunications equipment including SONET, TDM, DWDM, IP, or Ethernet-based equipment with limited supervision. The assigned shift may vary based on business needs and typically includes an "On-Call" shift rotation. This position is located in Los Angeles, CA (LA, IE, and OC) and works in the field up to 35% of the time. The ideal candidate will reside within 30 minutes of the Los Angeles metro area.

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization.

Responsibilities

• Conduct site surveys and field inspections to assess building entrance requirements, equipment space availability, outdoor cabinets, buried cable, construction areas, and related facilities.
• Identify, troubleshoot, document, and escalate potential network issues before they become service affecting, using deductive reasoning to improve network performance and customer experience.
• Prepare accurate field documentation, including site surveys, fiber panel audits, closeout packages, power audit reports, maintenance records, and other required work records.
• Communicate effectively with customers, peers, contractors, management, and cross-functional teams; participate in project and process meetings and serve as a resource for less experienced technicians.
• Follow safety procedures, maintain eligibility to operate a company vehicle, complete vehicle inspections, and support on-call, after-hours, extended-shift, and overnight travel requirements as assigned.
• Install, test, turn up, decommission, and troubleshoot network and customer services, including SONET, TDM, DWDM, IP, Ethernet, and related transport equipment.
• Perform optical, Ethernet, BER, SONET, circuit, and power testing using appropriate tools such as OTDRs, optical power meters, digital multimeters, fiber identifiers, and fiber scopes.
• Complete installation commissioning and ongoing support of optical transmission systems, DC power, low/high voltage electrical systems, and related critical infrastructure.
• Perform preventive and demand maintenance for network facilities, equipment, materials, and assigned infrastructure to support service reliability and operational standards.
• Install, label, scope, clean, and test fiber optic patch cords and support ISP/OSP work, including metro and long-haul fiber assignments as needed.

Requirements

• Working knowledge of telecommunications network infrastructure, fiber optic systems, transport equipment, critical infrastructure, ISP/OSP environments, and related field practices.
• Experience installing, testing, turning up, troubleshooting, or maintaining telecommunications equipment and services, including SONET, TDM, DWDM, IP, or Ethernet-based platforms preferred.
• Ability to read and interpret safety rules, MSDS/SDS documents, MOPs, CLR/DLR documentation, procedures, and vendor materials related to company-owned equipment.
• Ability to work in varied field environments, including indoor and outdoor locations, heights, confined spaces, construction areas, various terrain, and changing weather conditions.
• Ability to meet physical requirements of the role, including lifting up to 50 pounds, and to comply with company safety, fleet, background check, and identification requirements.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of experience in fiber optic installation, maintenance, telecommunications, network infrastructure, or a related technical field required.
• Experience using basic fiber and telecommunications testing equipment required; OTDR, DC power, and circuit testing experience preferred.
• Valid state-issued driver’s license required; must maintain company vehicle eligibility, including no more than two moving violations within the past three years.
• Experience with MS Office (PowerPoint, Excel, Word), Oracle, and Smartsheet preferred.

Pay

Estimated base pay range for this role is $25.00 - $33.00 USD per hour.

Eligible non-exempt, U.S.-based roles receive additional shift differential pay for evening and overnight hours, based on role and shift assignment, in accordance with company policy.

Benefits

• Excellent health, dental, and vision insurance.
• Retirement 401(k) savings plan.
• Generous paid time off policy including paid parental leave.