Field Technician II
About the role
The Field Technician II will serve as a lead onsite, directing, inspecting, and auditing technicians' work as needed. They will perform complete installation and service work at customer sites, including installing/configuring/troubleshooting/testing based on schedule. The technician will provide timely updates/deliverables to project teams and support centers, acting as a point of escalation for client issues and driving resolution. They will also help train less experienced technicians and support administrative tasks.
Responsibilities
- Direct, inspect, and audit technicians' work as needed
- Perform complete installation and service work at customer sites (install/configure/troubleshoot/test)
- Provide timely updates/deliverables to project teams and support centers
- Act as a point of escalation for client issues and drive resolution
- Help train less experienced technicians and support administrative tasks
Requirements
- 2+ years as a Technician I (or equivalent low-voltage experience)
- Low-voltage installation/service: install, configure, troubleshoot, test onsite
- Proficiency in 5 of these 10 areas: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
- Industry manufacturer certifications or structured cabling experience
- BICSI Installer 1 certification (must complete/maintain), OSHA 30, LIFT, local installer licenses/cards, HIPAA Training (must complete)
- Knowledge across technologies such as CCTV, intrusion, fire alarm, access control, networking
- Microsoft Suite basics (Outlook, Excel, Teams, Word) + general laptop proficiency
- Strong communication (written/verbal), organization, attention to detail
- Self-starter; problem-solver; able to run field work with minimal oversight
- Strong customer service mindset; able to handle stress and multitask
Qualifications
Must have a valid driver’s license and reliable transportation.
Skills
Must have Microsoft Suite basics (Outlook, Excel, Teams, Word) + general laptop proficiency.
Benefits
Competitive compensation package, full benefits including Medical, Vision, Dental, and more!
Pay
TBD
Schedule
TBD