Field Technician I - Shreveport, LA

Main Responsibilities

• Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.
• Proactively identify potential problem areas to ensure integrity of the network and company.
• Aids in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.
• May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
• Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
• AC Power (on limited basis).
• DC power installs including tertiary and BDCBB.
• Performs asset management processes and replenishment of on-site/truck materials.
• Coordinates shipping and receiving of company and customer materials.
• Maintains tools, test sets, and all network equipment.
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
• Updates/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.
• Regularly provides status updates and reports problem situations related to assignments to management.
• Objectively evaluates, via provided reports/tools, individual performance in respect to area or national performance objectives.
• With support of manager, ability to identify areas of improvement as applicable.

Required

• High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
• Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts.
• Maintain site security and cleanliness.
• Must have PC skills and be well versed in Microsoft Windows and Office applications.
• Possess the ability to quickly learn corporate databases.
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
• A valid driver’s license.

Preferred Qualifications

• 2+ years of relevant job experience.
• Attention to detail with good organizational capabilities.
• Ability to prioritize with good time management skills.