Field Technician I - (Kiosk and Hardware Support) - Reno

Responsibilities

• Provide technical assistance to William Hill and Caesars Sportsbook partner properties
• Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
• Travel to and from partner properties to identify, resolve or repair hardware/software problems
• Maintain and troubleshoot network and/or physical problems with our systems
• Install hardware/software following our design or installation specifications
• Proactively inspect equipment to help prevent future service calls
• Identify recurring issues, document, and report to the Software Support team for testing
• Explain and train software application procedures/instructions to sportsbook personnel
• Train and assist lower-level staff with installation and maintenance requirements
• Perform other duties as required

Qualifications

• 2 Years of service as a technician (casino/computer tech) or equivalent education
• Experience working with hand and power tools
• Knowledge of network testing equipment
• Knowledge of Windows-based computers and basic ISP knowledge
• The ability to work on your own, follow directions and complete assigned projects in a timely manner
• The ability to conduct yourself in a professional manner towards other staff and our customers
• The ability to obtain and maintain any required gaming licenses

About the Role

This is a 100% on site, regional travel-based position requiring daily driving between properties and performing hands on installation and repair of kiosk and sportsbook equipment. This is not a remote or help desk role.