Field Technician (Gateway Valley)

About the role

If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities at Sparklight, a Cable One brand is your next and final stop.

Responsibilities

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises.
• Be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

• A good driving record and a valid driver’s license in the state you are applying.
• Flexibility to go beyond for our customers by working overtime and on-call as needed.
• Problem solving is key when working with our customers.
• Be able to listen to customers and present solutions in a positive manner.
• Demonstrated at least 3 months of customer service or related experience and/or training.
• High school diploma or GED.
• Regular and predictable attendance is required.

Benefits

• Medical, dental, and vision plans – start when you start!
• Lifetime life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks: Tuition reimbursement (up to $5,250 on 1st year), Free cable and internet services to associates who live in a serviceable area, Annual community support to various organizations across the U.S., Associate recognition & awards programs, Advancement opportunities, Collaborative work environment
• Pre-hire Processes: Background, drug screening, and reference check.
• DOT regulated positions require successful completion of road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history.

Pay

Competitive salary based on experience.

Schedule

Flexible schedule to accommodate fieldwork needs.