Field Technician - Garden City, GA

About the role

Join Opifex-Synergy where we offer career advancement and professional development in a collaborative, supportive environment. We represent a unique business model in the compact and heavy equipment industry, offering a diverse range of equipment from leading manufacturers.

Responsibilities

• Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop
• Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections
• Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all related paperwork
• Participate in all training programs directed by Manager
• Bring to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use
• Maintains tools in good working order per MSHA and OSHA regulations
• Completes basic computer tasks including work orders, parts lookup, and email communication
• Communicates with coworkers and customers to ensure top-quality equipment and customer satisfaction
• Provide service and customer support during field visits or dispatches
• Manage all on-site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Operate vehicle safely and use field automation systems
• Follow all company field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations or briefings
• Build positive customer relationships
• Exhibit strong teamwork
• Willing to train and assist other team members with difficult or extended repairs

Requirements

• High School Diploma or GED
• Extensive knowledge of diesel engines and construction equipment
• Proven field service experience
• Must have own tools
• Must have a valid driver’s license and acceptable driving record
• Ability to work flexible shifts

Qualifications

• Ability to work in a physically demanding environment with heavy machinery and diesel-powered equipment
• Frequent exposure to varying weather conditions including heat, cold, rain, and wind
• Regular exposure to loud noise levels and dust
• May involve shop-based tasks and fieldwork including remote site travel
• Must adhere to strict safety protocols and wear personal protective equipment (PPE)
• Requires a high level of physical stamina and mobility
• May involve climbing in/out of trucks, onto trailers, or onto equipment
• Must be comfortable operating around large equipment, confined spaces, or elevated positions
• Lifting heavy components and materials is often required
• Flexibility is essential as job site conditions and priorities can change rapidly
• Travel required to various locations for training classes/seminars and drive to multiple vendors to acquire parts for assigned repairs

Skills

• Strong troubleshooting and diagnostic skills
• Effective communication and customer service skills
• Proficient in basic computer tasks including work orders, parts lookup, and email communication
• Ability to operate commercial vehicles safely
• Knowledge of MSHA and OSHA regulations

Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with company contributions
• 401(k) & Roth retirement plans with company matching
• Generous paid time off and company paid holidays
• Company Paid Wellness, Employee Assistance and Discount Programs
• Boot/PPE Annual Allowance
• Career Development & Company Paid Training
• Tool Reimbursement
• Safety Bonuses
• Profit Sharing
• Commission Earning opportunities