Field Technician, Collections

About the Role

A Collections Field Technician safely visits customer properties, delivers service disconnection notices, or executes meter cut-offs and restorations while maintaining customer relations and regulatory compliance. This role is ideal for individuals who prefer being active rather than sitting behind a desk and involves working outdoors in various weather conditions.

Responsibilities

• Turn off natural gas services safely when accounts remain unpaid past the final notice deadline (service disconnection).
• Turn gas meters back on and light pilot lights after customers pay past-due balances (service restoration).
• Inspect utility meters for signs of tampering, theft of service, or unauthorized usage.
• Explain billing disputes, payment options, and company policies calmly and professionally to customers.
• Follow strict safety protocols and federal and local regulations when handling gas lines and wearing protective gear.
• Walk approximately 4–7 miles per day, bend, kneel, and lift up to 25 pounds.
• Operate specialized gas detection technology to identify potential leaks.
• Use simple hand tools and read utility maps.
• Work in a variety of weather conditions and remain on your feet for extended periods.

Requirements

• High school diploma or GED.
• Valid driver’s license with a safe driving record.
• Ability to pass a DOT drug screen and background check.
• Ability to stand, walk, bend, and stoop on varying terrain, and to lift heavy items.
• Ability to walk 4–7 miles per day in all weather conditions.
• Strong reliability and accountability.
• Proficient using technology (smartphone, tablet).
• Works well within a group as well as individually.

Preferred (but not required): Customer service experience. No industry experience necessary — we value work ethic, dependability, and a safety-first mindset.

Vehicle Program

Employees in this role participate in Heath’s Personally Owned Vehicle (POV) Program, which provides financial support for local travel. To qualify, you must:

• Have active auto insurance with minimum $100,000/$300,000/$100,000 coverage or $300,000 combined single limit.
• Provide proof of insurance before your first day and at each policy renewal.
• Have a 4-door vehicle with a backup camera, hands-free capability, and professional appearance.
• Allow installation of a Heath-provided telematics (non-camera GPS) device in your vehicle.

Program Benefits:

• Weekly vehicle allowance (~$185/week, non-taxable, ~$9,600 annually).
• $300 monthly fuel card for qualifying business fuel purchases (issued on your first day).
• Telematics device provided at no cost.

Benefits

• Weekly pay.
• Weekly vehicle allowance (~$185/week).
• $300 monthly fuel card.
• Monthly phone allowance up to $40.
• 401(k) with company match.
• $1,500 employee referral bonus.
• Medical, dental, and vision insurance.
• Life insurance.
• Paid time off and paid company holidays.
• Paid training and industry certifications.
• Overtime eligibility (non-exempt position).

Career Growth

Many technicians advance into senior technician, field leadership, and safety management roles. Heath is committed to developing long-term careers.

What Success Looks Like

Strong technicians demonstrate initiative, sound judgment, and technical competence with field equipment. They are customer-focused, detail-oriented, trustworthy, and exhibit strong prioritization, communication, and time-management skills.