Field Technician

Job Summary

Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades.

Essential Functions

• Direct involvement with staffing of department
• Product support on-site, via telephone and through field technicians.
• Aid customer with application of equipment.
• Escalate customer related issues to Service Manager and CQA Account Manager.
• Perform troubleshooting on-site and correspond with ZOLL Tech Support staff to document activity.
• Perform on-site PMs.
• Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency.
• Potential for deployments to other customers in region at the direction of the manager.
• Manage software distribution and EDHR updates.
• Provide software upgrades as requested.
• Special Projects as assigned.

Required/Preferred Education And Experience

• Technical Degree (2 year minimum) or equivalent work experience.
• Experience interfacing with external customers, preferred.
• Valid driver’s license required and Credit card in good standing for expenses related to travel required.

Knowledge, Skills And Abilities

• Excellent verbal & written communication skills.
• Ability to meet objectives.
• Ability to work independently.
• Organizational skills.
• Experience with computers and Microsoft Office.

Travel Requirements

90%

Pay

The Hourly Pay Rate For This Position Is $25.00 to $35.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Application Information

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.