Field Technician
Job Summary
Responsible for providing guidance, support to field on-site and PM technicians and performing onsite product support to assigned customer accounts. Product support consists of logistics, deployments, on-site troubleshooting of product, Preventive Maintenance (PM) and software upgrades. Management of software distribution and EDHR updates.
Essential Functions
- Capable of managing various levels of technicians
- Direct involvement with staffing of department
- Product support on-site, via telephone and through field technicians
- Aid customer with application of equipment
- Escalates customer related issues to Service Manager and CQA Account Manager
- Perform troubleshooting on-site and correspond with ZOLL Tech Support staff to document activity
- Perform on-site PMs
- Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency
- Assigns PM workload to team
- Provide guidance to employees on the Performance & Development Review (PDR) process
- Assist and/or Conduct employee's review as required by management
- Potential for deployments to other customers in region at the direction of the manager
- Maintain customer specific information related to service activity
- Monthly reporting of department metrics for on-site coverage and PM performance
- Provide software upgrades as requested
- Potential for special projects as assigned
Required/Preferred Education And Experience
- Technical Degree (2 year minimum) required or Equivalent work experience required
- Prior work experience interfacing with external customers preferred
- Valid driver’s license required
- Credit card in good standing for expenses related to travel required
Knowledge, Skills And Abilities
- Excellent verbal & written communication skills
- Ability to meet objectives
- Ability to work independently
- Organizational skills
- Experience with computers and Microsoft Office
Travel Requirements
90% Up to 90% travel required depending
About the Role
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
Company Culture
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
Pay
The Hourly Pay Rate For This Position Is $30.00 to $33.00 Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate.
Benefits
Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.
Application Information
Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.