Field Technician

About the role

Spectrum is seeking a self-motivated, resourceful, and problem-solving Field Technician to join our dynamic team. This customer-facing role involves both independent and team-based work, with opportunities to work outdoors and interact with customers.

Responsibilities

• Perform installations or service calls at customer premises
• Use hand tools, ladders, and electronic diagnostic and installation equipment
• Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
• Communicate with, engage, and educate customers on products and services

Requirements

• High School diploma, GED, or equivalent work experience
• Ability to travel to and from assigned customer premises, company facilities, and other locations as necessary
• Fluent in English
• Proficiency in using computers and software applications
• Critical thinking, responsibility, and reliability
• Valid driver’s license with a safe driving record
• Physical abilities to walk over various terrains and weather conditions, carry tools and equipment, climb ladders up to 32 feet, work in confined spaces and at heights, operate and navigate a company vehicle in changing environments, and work outdoors for extended periods in any season and inclement weather

Qualifications

Field Technicians can rapidly advance their careers and increase their earnings through our self-progression program. As you advance, you’ll learn new skills and take on new responsibilities to unlock even more opportunities.

Skills

• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of hand tools and electronic diagnostic equipment

Benefits

• Comprehensive, paid training including classroom and on-the-job field training
• Opportunities for career progression and wage increases
• Industry-recognized certification through the Broadband Field Technician Apprenticeship Program
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more through the Education Benefit
• Competitive compensation, including starting wages of $20.50/hour and the potential to increase your pay through our self-progression program
• High-quality and affordable health and insurance benefits
• A market-leading retirement plan with a 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
• An Employee Stock Purchase Plan with a company matching grant of additional Charter Restricted Stock Units based on years of service
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™

Pay

Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Schedule

Field Technicians work in assigned shifts and varying hours, including evenings and weekends, based on business needs. After initial training, you will enjoy the flexibility of starting your day from home, driving a company vehicle directly to your first work location.