Field Technician

About the Role

As a Field Technician at Spectrum, you will be on the front lines, installing and repairing services and educating customers on their use. In this entry-level role, we will equip you with the training you need to succeed and the opportunity to progress, increase your earnings and build a long-term career. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

What Our Field Technicians Enjoy Most About The Role

• Staying active and working outdoors.
• No two days are the same in the field.
• Enjoy solving problems and overcoming daily challenges.
• Build meaningful relationships with colleagues and customers.

Responsibilities

• Install and repair services at customer premises.
• Educate customers on the use of their services.
• Solve complex technical issues in a variety of environments.
• Travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.

Pay & Progression

• Earn $20.50/hour from day one, with the potential to increase your pay through our self-progression program.
• Base pay generally between $20.00 and $25.25, with actual compensation considering skills, qualifications, experience, and location.
• Leverage our career self-progression plan to move from Field Technician I to Field Technician IV, with 10% increases for each progression level and bonus payments for completing course work.
• Opportunities to move into other roles including leadership positions.
• Earn an industry recognized certification.
• Enjoy perks like free and discounted internet, TV, and mobile.

Training & Development

• On the job training to build your confidence and skills.
• Career self-progression plan.
• Broadband Apprenticeship Program.

Working Conditions

• Work outdoors, utilizing hand tools in a variety of environments.
• Work outdoors for extended periods in any season and inclement weather.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience.
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities and other locations as necessary.
• Language: Fluent in English.
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools.
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility and reliability.
• Driver’s License: Valid Driver’s license with safe driving record within company standards required.
• Physical:
  • Walk over various terrains and weather conditions while carrying tools and equipment.
  • Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs.
  • Climb ladders up to 32 feet and work in confined spaces and at heights.
  • Operate and navigate a company vehicle in changing environments.
  • Work with small components and wires.