Field Technician

About the role

Spectrum is seeking a self-motivated, resourceful, and problem-solving Field Technician. This customer-facing role involves both independent and team-based work, with opportunities to advance your career and increase your earnings.

Responsibilities

• Perform installations or service calls at customer premises
• Use hand tools, ladders, and electronic diagnostic and installation equipment
• Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
• Communicate with, engage, and educate customers on products and services

Requirements

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities, and other locations as necessary
• Language: Fluent in English
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility, and reliability
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather

Qualifications

• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Skills

• Problem-solving skills
• Customer service skills
• Technical aptitude
• Physical stamina and strength

Benefits

• Competitive compensation
• Health and insurance benefits
• Market-leading retirement plan
• Employee Stock Purchase Plan
• Free and discounted Spectrum services
• Tuition-free education benefits

Pay

Earn $20.50/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Schedule

Field Technicians work in assigned shifts and varying hours, including evenings and weekends, based on business needs. After initial training, you will enjoy the flexibility of starting your day from home, driving a company vehicle directly to your first work location.

Benefits

• Comprehensive, paid training including classroom and on-the-job field training, including ridealongs with supervisors, trainers, and mentors
• Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
• Opportunities to earn an industry-recognized certification through our U.S Department of Labor-sponsored Broadband Field Technician Apprenticeship Program
• Opportunities to move into other roles including leadership positions

Company Information

Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:

• Competitive Compensation
• High-quality and affordable health and insurance benefits
• A market-leading retirement plan with a 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
• An Employee Stock Purchase Plan allowing you to purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities, and other locations as necessary
• Language: Fluent in English
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility, and reliability
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs. Climb ladders up to 32 feet and work in confined spaces and at heights. Operate and navigate a company vehicle in changing environments. Work with small components and wires. Work outdoors for extended periods in any season and inclement weather