Field Technician

About the role

Spectrum is seeking a self-motivated, resourceful, and problem-solving Field Technician. This customer-facing role involves both independent and team-based work, with opportunities to work outdoors and interact with customers.

Responsibilities

• Perform installations or service calls at customer premises
• Use hand tools, ladders, and electronic diagnostic and installation equipment
• Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
• Communicate with, engage, and educate customers on products and services

Requirements

• High School diploma, GED, or equivalent work experience
• Ability to travel to and from assigned customer premises, company facilities, and other locations as necessary
• Fluent in English
• Proficiency in using computers and software applications
• Competent in using hand tools
• Effective communication, professionalism, time management, organization, critical thinking, responsibility, and reliability
• Valid driver’s license with a safe driving record
• Physical abilities: Walk over various terrains and weather conditions while carrying tools and equipment; safely use weight-bearing equipment (up to 345 lbs) and lift up to 75 lbs; climb ladders up to 32 feet and work in confined spaces and at heights; operate and navigate a company vehicle in changing environments; work with small components and wires; work outdoors for extended periods in any season and inclement weather

Qualifications

• Education: High School diploma, GED, or equivalent work experience

Skills

• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of hand tools and electronic diagnostic equipment
• Ability to work in various weather conditions and outdoor settings

Benefits

• Comprehensive training program including classroom and on-the-job field training
• Paid on-the-job training
• Career progression opportunities with wage increases and bonuses
• Industry-recognized certification through the U.S. Department of Labor-sponsored Broadband Field Technician Apprenticeship Program
• Tuition-free associate degrees, bachelor’s degrees, certificates, and bootcamps
• Competitive compensation with opportunities for wage increases and bonuses
• High-quality and affordable health and insurance benefits
• Market-leading retirement plan with a 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
• Employee Stock Purchase Plan with company matching grants
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™

Pay

$22.00/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Schedule

Field Technicians work in assigned shifts and varying hours, including evenings and weekends, based on business needs. After initial training, you will enjoy the flexibility of starting your day from home, driving a company vehicle directly to your first work location.