Field Technician

About the role

Spectrum is seeking a self-motivated, resourceful, and problem-solving Field Technician. This customer-facing role involves both independent and team-based work, with opportunities to advance your career and increase your earnings.

Responsibilities

• Perform installations or service calls at customer premises
• Use hand tools, ladders, and electronic diagnostic and installation equipment
• Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
• Communicate with, engage, and educate customers on products and services

Requirements

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities, and other locations as necessary
• Language: Fluent in English
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility, and reliability
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs), lift up to 75 lbs, climb ladders up to 32 feet, work in confined spaces and at heights, operate and navigate a company vehicle in changing environments, work with small components and wires, work outdoors for extended periods in any season and inclement weather

Qualifications

• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Skills

• Customer service skills
• Problem-solving skills
• Outdoor work experience
• Hands-on technical skills

Benefits

• Competitive Compensation
• High-quality and affordable health and insurance benefits
• Market-Leading Retirement Plan
• Employee Stock Purchase Plan
• Free and discounted Spectrum services and deep discounts on Spectrum Mobile™
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more

Pay

Earn $22.00/hour, with the potential to increase your pay through our self-progression program. Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.

Schedule

Field Technicians work in assigned shifts and varying hours, including evenings and weekends, based on business needs. After initial training, you will enjoy the flexibility of starting your day from home, driving a company vehicle directly to your first work location.

Success Profile

Our Field Technicians stay active, work outdoors, and are able to quickly and accurately diagnose a wide range of technical problems for our customers. As a member of our team, you will:

• Perform installations or service calls at customer premises
• Use hand tools, ladders and electronic diagnostic and installation equipment
• Conduct work at heights, climbing ladders and utility poles, adhering to safety standards and using proper protective equipment
• Communicate with, engage and educate customers on products and services

Additional Information

Our career progression programs put opportunities for development, bonuses, and wage increases in your hands. Field Technicians can advance in their careers through a combination of training, field experience and online, self-paced learning and opportunities to develop new skills. Earn an industry-recognized certification through our U.S Department of Labor-sponsored Broadband Field Technician Apprenticeship Program by completing our training program. Continue or complete your education – 100% tuition-free. Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost. Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.

Required Qualifications

• Education: High School diploma, GED, or equivalent work experience
• Schedule: Ability to travel (including during inclement weather) to and from assigned customer premises, company facilities, and other locations as necessary
• Language: Fluent in English
• Technical skills: Proficiency in using computers and software applications. Competent in using hand tools
• Abilities: Effective communication, professionalism, time management, organization, critical thinking, responsibility, and reliability
• Physical: Walk over various terrains and weather conditions while carrying tools and equipment. Safely use weight-bearing equipment (up to 345 lbs), lift up to 75 lbs, climb ladders up to 32 feet, work in confined spaces and at heights, operate and navigate a company vehicle in changing environments, work with small components and wires, work outdoors for extended periods in any season and inclement weather