Field Technician
EchoStar Corporation · Fairplay, CO · 1 wk ago
On-siteEngineeringFull-time
About the role
The successful candidate will be responsible for managing customer relationships, resolving issues, and ensuring customer satisfaction.
Responsibilities
- Manage customer interactions through phone, email, and chat
- Resolve customer inquiries and complaints efficiently
- Follow up on customer issues until resolution
- Provide excellent customer service and support
Requirements
- Bachelor's degree in Business Administration, Communications, or related field
- 2+ years of experience in customer service or a related field
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple tasks simultaneously
Qualifications
- Proficiency in Microsoft Office Suite
- Experience with CRM systems
- Knowledge of industry-specific products/services
Skills
- Customer service skills
- Technical troubleshooting skills
- Time management and organizational skills
Benefits
Competitive compensation package including health insurance, retirement plans, and paid time off.
Pay
$15 - $20 per hour based on experience.
Schedule
Flexible schedule with the option to work evenings and weekends.