Field Technician

About the role

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, this includes a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. As a Field Technician, you will be helping your community stay connected to what matters most!

Responsibilities

• Install services in residential and commercial properties
• Complete repairs and relocate existing equipment
• Use electronic test equipment and online diagnostic tools to troubleshoot and repair customer service drops or outlets
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises
• Suggest and educate customers on upgrading existing services and using their new/existing equipment

Qualifications

• A good driving record and a valid driver’s license in the state you are applying
• The ability to learn to use RF, digital, and Volt-Ohm meters and other related equipment to interpret data and solve problems
• Flexibility to work overtime and on-call as needed
• Problem-solving skills when interacting with customers
• Demonstrated at least 3 months of customer service or related experience and/or training
• A high school diploma or GED

Benefits

• Medical, dental, and vision plans starting on the first day of employment
• Paid time off including vacation, holidays, and personal/sick days
• 401(k) with a 100% company match (up to 5% of eligible compensation)
• Life insurance (self, spouse, children)
• Group legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on the first year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy
• Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding
• Personal: Knows our customers well and tailors our communications and interactions to address their needs and expectations

Pay

Details about pay are not specified in the job description.

Schedule

Details about the schedule are not specified in the job description.