Field Technician

About the role

Join Sparklight, a Cable One company, and connect our customers to what they love. This role offers an extensive training program with both one-on-one and group training classes. Mentors from across the company are available to ensure you are set up for success. Field Techs are provided with a company truck and all the necessary tools to perform the job. Additionally, uniforms are provided, including hats to boots.

Responsibilities

• Install customer service drops or outlets in both residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Suggest upgrades of existing services and educate customers on their new/existing equipment.
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

• A good driving record and a valid driver’s license in the state you are applying.
• Flexibility to go beyond for our customers by working overtime and on-call as needed.
• Problem-solving skills when working with our customers.
• Ability to listen to customers and present solutions in a positive manner.
• Demonstrated at least 3 months of customer service or related experience and/or training.
• A high school diploma or GED.
• Regular and predictable attendance is required.

Benefits

• Medical, dental, and vision plans – start when you start!
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Free cable and internet services to associates who live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Core Competencies

• Committed: Values each customer while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Pay

Competitive salary based on experience.

Schedule

Flexible schedule to accommodate customer needs, including potential for overtime and on-call work.