Field Technician

Responsibilities

• Repair and service machinery for complete customer satisfaction.
• Maintain, safely operate, and care for assigned service truck and company owned tools and equipment per company requirements.
• Maintain up-to-date knowledge of all safety training, product training, and service department goals.
• Complete assigned work with minimum re-work.
• Able to work without direct supervision.
• Properly and safely use Ascendum owned tools and service equipment.
• Order parts and materials through Ascendum Parts to complete work assignments.
• Ensure all company safety requirements are followed at all times.
• Complete all required paperwork and maintain records/photos/other materials as required, for example, time clocking or collection records, SOC reports.
• Leave the working location in an as clean or better condition when job is completed. Follow contamination control procedures.
• Complete all DOT requirements, including physical, medical card and safety regulations.
• Seeks formal and informal performance assessments, including performance versus expectations.
• Actively participates in required training, development programs, and electives as suits one’s needs.
• Respond positively to other duties that may be assigned in the scope of the job.

Experience/Competencies/Proficiencies

• Experience and/or Education: Trade school completion in appropriate field.
• Computer Skills: The employee can use the equipment and software required to accomplish the responsibilities of this position. Knowledge of Microsoft products such as Word, Excel, and Outlook.
• Possess ability to communicate with customers and co-workers in a positive and enthusiastic manner. Maintain an approachable and friendly demeanor.
• Knowledge of safe job practices & regulations related to OSHA, MSHA and Ascendum Machinery requirements.
• Aptitude for repairing, trouble shooting, and servicing equipment in changing environments.
• Mechanical knowledge of tools and mechanical work for repairing equipment.
• Above average knowledge of hydraulics, electronics, diesel engines.
• Possess strong attention to detail.
• Raises issues and concerns promptly.
• Possess good verbal and written communication skills.
• Document work in a clear and concise manner.
• Proven ability to complete work with energy and enthusiasm.
• Customer orientation toward service and building relationships.
• Compatible to working branch hours and extended days as needed.
• Must possess own set of tools for repairing equipment.

Physical Demands

• While performing this job, employee is regularly required to talk or hear.
• The position requires the ability to sit, stand and walk for long periods.
• The position requires the ability to kneel, stoop, bend, climb and crawl without restrictions.
• The position requires the continuous use of wrists, hands and/or fingers.
• The position requires the ability to lift up to 75 pounds.
• The position requires the ability to work in varying outdoor environments with various terrain.
• Must possess the ability to safely drive a field service truck and pass DOT physical and MVR requirements.
• Employees are expected to meet the Physical Demands of the job. If requested and deemed necessary, Ascendum Machinery will provide reasonable accommodation to a disabled employee to meet the Physical Demands of the job.