Field Technical Trainer Applications Specialist

About the role

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. As a Field Technical Trainer and Applications Specialist, you will conduct internal and/or external training courses for both customers and BLM personnel on the operation and maintenance of laser systems, as well as the use of the BLM Elements Software suite for programming parts and managing production. You will also assist in the development and improvement of training programs, support testing of new machine and software features, and provide technical counsel and solutions to specific technical issues.

Responsibilities

• Conducts training courses for both customers and BLM personnel on the operation and maintenance of laser systems; the use of the entire BLM Elements Software suite for programming parts and managing production; as well as other important topic areas as required.
• Assists in the development and improvement of training programs, including outlines, guides, procedures, and other resources.
• Supports testing of new machine and software features, options, settings, technology, and versions for incorporation into training and field service operations.
• Help develop documentation for distribution to customers and BLM personnel to improve their understanding and proper use of BLM products.
• Supports customers by providing technical counsel and solutions to specific technical issues/Service Tickets.
• Understands technical issues to the point of being able to make recommendations and/or refer the matter to a subject expert.
• Maintain a positive rapport and business relationship with customers by providing outstanding customer service.
• Ability to travel up to 100%, as required by management.

Requirements

• High School diploma required, Associate degree in a technical discipline and/or equivalent technical military training preferred.
• At least two (2) years of Computer Aided Design experience (Solid Works, Catia, Inventor or similar programs) preferred.
• At least three (3) years of manufacturing experience in the areas of machine setup, maintenance, and parts programming.

Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Proficient with CAD/CAM programming
• Diagnosis and resolution of technical issues quickly and efficiently
• Excellent verbal and written communication skills
• Excellent organizational skills
• Able to work effectively with minimal supervision
• Able to effectively work with all levels of team members and all types of customer personalities
• Proficient in Windows OS and Microsoft Office/Suite Licensing/Certifications

Benefits

• Competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!