Field Technical Support – Construction & Mechanical Systems

About the role

This is a field service and mechanical troubleshooting role, not IT support. As a Field Technical Support Specialist (Mechanical/Construction), you will be the front-line resource for troubleshooting, diagnosing, and resolving product installation and operational issues in the field. This role focuses on mechanical systems, motor controls, electrical connections, and product installations — supporting our dealer network and end users in achieving safe, efficient, and high-quality outcomes. You’ll provide both remote and on-site technical assistance, ensuring equipment and systems perform to spec.

Responsibilities

• Diagnose and resolve mechanical, electrical, and installation issues on product systems through phone, email, and on-site support.
• Troubleshoot motor controls, wiring connections, structural alignment, and system operation concerns.
• Respond to all dealer service calls within 2 business hours; coordinate field visits or technical follow-ups as needed.
• Document service issues, technical solutions, and field feedback in the service management system within 48 hours.
• Maintain a fully stocked technical service van with tools, test equipment, and product parts for on-site troubleshooting.
• Lead or assist in dealer training sessions on product installation techniques, system calibration, and operational best practices.
• Participate in product field testing, providing detailed feedback on mechanical and electrical system performance.

Requirements

Must be able and willing to travel frequently, including air travel across regional and national locations. Must possess a valid driver’s license and have the ability to rent and operate a car for travel and field support assignments.

Qualifications

• High School Diploma or equivalent
• 3+ years of experience in mechanical systems troubleshooting, construction, or field service roles
• Hands-on experience with motor controls, low-voltage wiring, and system installations preferred
• Strong customer service and communication skills
• Excellent problem-solving abilities and attention to detail
• Capable of working independently, with occasional travel for on-site service support

Benefits

• Competitive salary and bonus eligibility
• Health coverage: medical, dental, vision, life insurance
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with match
• Work-Life Balance: parental leave, wellness programs
• Sustainability Initiatives

Pay

As of the date of this posting, a good faith estimate of the current pay scale for this position is $55,000 to $60,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time.