Field Technical Specialist - Northeast US

About the role

The Field Technical Specialist (FTS) plays a crucial role in supporting the departmental goals and objectives of Technical Operations. They provide specialized technical training on procedural applications of Impulse Dynamics products, cover cases (both commercial and clinical), complete study-related paperwork, and offer technical and administrative support for clinical studies and scientific studies.

Responsibilities

• Complete study-related paperwork (CRF, worksheets, etc.) for implants and follow-ups
• Provide technical and administrative support when required for clinical studies and scientific studies
• Leverage strong administrative skills to ensure all necessary paperwork associated with implant and follow-up or associated with data collection for clinical/scientific studies is correct
• Receive direction from Technical Operations leadership regarding case assignments and scheduling
• Support after-hour patient hotline and technical services calls
• Provide in-service training to physicians, nursing, and technical hospital staff
• Maintain a comprehensive product and technical knowledge of all Impulse and competitive Cardiac Rhythm Management bradycardia and tachycardia products
• Maintain or obtain the International Board of Heart Rhythm Examiners (IBHRE) Certified Cardiac Device Specialist (CCDS) certification
• Absent from certification on hire, must become certified within two years of the hire date
• Absent from certification on hire, assist the sales representative when asked to work with a specific sales territory
• Travel and provide implant support anywhere within the Associate Director of Technical Operations & Trainings territory globally
• Out-of-town travel is expected to be 75% but may fluctuate depending on the weekly needs of the business
• Communicate effectively with personnel outside the U.S. in the spoken and written English language
• Manage and coordinate multiple assignments effectively
• Ability to lift implant bag of approximately 40 lbs
• Ability to walk long distances, navigate airports with luggage and negotiate staircases with implant bags

Requirements

• Bachelor’s degree or currently enrolled in a bachelor’s program with a completed pacemaker school certification required
• Experience with customer-facing relationships including extensive experience with both physicians and patients
• Experience with operating room procedures, clinic, and surgical center protocols
• Valid driver’s license

Qualifications

• Ability to consistently travel an estimated 75% required – Including Weekends
• Ability to effectively communicate with personnel outside the U.S. in the spoken and written English language
• Ability to manage and coordinate multiple assignments effectively
• Ability to lift implant bag of approximately 40 lbs
• Ability to walk long distances, navigate airports with luggage and negotiate staircases with implant bags

Skills

• Knowledge of Quality Management System
• Working knowledge of standards and regulations as outlined in the QMS documentation and structure
• Understanding of individual role in achieving company quality objectives and QMS compliance

Benefits

• Full Coverage Medical Benefits – Employee + family contribution is 100% covered by Impulse Dynamics
• Paid Vacation, floating holidays, and sick time
• Paid Holidays
• 401k Match (up to 6%)
• Annual bonus / incentive eligibility

Pay

Annual Base Salary Range: $80,000 - $90,000

Schedule

Flexible schedule to accommodate travel and support needs