Field Technical Services Representative

Responsibilities

• Ensure customer satisfaction through building meaningful relationships with customers and mill personnel.
• This position is the conduit between sales, manufacturing, and our customers.
• Represent all of Twin Rivers' paper markets (publishing, label, packaging, and technical).
• Collect, analyze, and define field problems as well as help drive the internal and external resolution.
• Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
• Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
• Periodically visit warehouses and contracted converters to be sure they are representing Twin Rivers and our products in a professional manner.
• Generate reports to communicate and build a database of customer feedback and knowledge.
• Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.
• Awareness of GMP’s, HACCP Principles and Food Safety Standard.

Requirements

• Bachelor’s Degree in a technical field or equivalent in experience.
• 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
• Ability to travel frequently (50% - 75%) to customers and mills. This could include air travel, driving and multiple nights on the road each week as well as international travel.
• Work within safety parameters in all our mills as well as any converters and customer facilities.
• Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy).
• Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision).
• Self-starter with good organizational and planning skills.
• Good written presentation skills with the ability to communicate effectively throughout the Twin Rivers organization, customers, and suppliers.
• Must possess strong attention to detail and have good problem-solving abilities.

Qualifications

Twin Rivers Paper Company is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.