FIELD TECHNICAL ENGINEER - Tampa/Kissimmee, FL
POSITION SUMMARY
Reporting to the Area Service Manager, the Field Technical Engineer is responsible for performing OEM service and installations of medical devices. Based in NY, this position performs skilled technical work in the repair, preventative maintenance and upgrades of OEM medical devices or systems.
About the role
Documents and maintains accurate records of inspections, repairs, calibrations and work performed on all equipment. Must be proficient on either Bone Mineral Densitometry (BMD) or Ultrasound (UL) equipment.
Responsibilities
- Install and service OEM medical devices which will include electrical, mechanical and software components.
- Complete scheduled preventive maintenance, unplanned maintenance and perform any required equipment upgrades.
- Establish and maintain a high level of customer satisfaction through service excellence.
- Ensure accurate and timely completion of records of all installations and deinstallations, repairs and maintenance and of all regulatory compliance paperwork.
- Train customers on basic operation and use of medical devices.
- Manage inventory, keep accurate records, and return unused and failed parts promptly.
- Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.
- Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
- Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
- Promote service contract offerings and assist Sales in selling service agreements to customers within your assigned territory.
- Provide on-call service coverage on a rotating basis, as needed.
Requirements
- One to three years of experience servicing BMD or Ultrasound equipment.
- Previous mechanical, electronics or fluidics work experience, either in a field service or hospital-based setting, is required.
- Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology.
- Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process.
- Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers.
- Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation.
- Valid driver’s license, good driving record and must be able to pass a motor vehicle record check.
Preferred Education And Experience
- A Bachelor’s Degree in Electrical Engineering or Biomedical Engineering, or Military equivalency with one to three years’ experience servicing BMD or Ultrasound equipment is preferred.
Supervisory Responsibility
This position has no direct supervisory experience.
Work Environment
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Physical And Mental Demands
- Ability to lift, carry and move various items of a minimum of 50 lbs. while utilizing proper technique.
- While performing the essential functions of this job, the employee is frequently required to stand, walk, sit and drive long periods of time.
- The employee must have use of hands and fingers and be able to reach with hands and arms, speak and hear.
- Ability to operate an automobile. Valid state driver's license and good driving record.
- While performing the duties of this position, the employee is regularly required to sit; use hands and fingers to key, handle or feel; talk or speak; hear, and stand.
- The employee is occasionally required to stoop, kneel or crouch; bend; reach with hands and arms; and walk.
- Vision abilities required to perform this job include close vision.