Field Tech

About the role

The Nexus Water Group team has an opportunity for a Field Tech.

Responsibilities

• Maintain accurate and up-to-date records.
• Document customer interaction and Field Activities in CC&B.
• As liaison between the customers and customer service personnel for problem/complaint resolution.
• Respond to customer inquiries regarding meter reading schedule, billing, how meters are read and other customer service related matters.
• Provide on-site customer communication.
• Aid with maintaining mechanical, electrical and piping systems for area water/wastewater facilities, collections and distribution systems.
• Constant, independent travel daily between worksites on Company time.
• Must work On-Call in rotation as scheduled; responds to emergency situations as required.

Additional Responsibilities

• Perform minor meter maintenance and repair duties.
• Walk 5 – 10 miles per day over established route, reading between 200 and 1200 meters per day and records volume used by residential and commercial customers.
• Determine consistency of meter readings; reports unusual cases of water usage to supervisor.
• Inspect meters and connections for defects, damage and unauthorized connections; ensures meters are registering properly.
• Indicate irregularities on forms for necessary action by servicing department.
• Turn off service for nonpayment of charges in vacant premises, or on for new occupants.
• Aid with ordering parts and job costing.
• Aid with the installation and disconnection of water meters and sewer services.
• Perform other related duties as assigned.

Requirements

• Requires at least 2 years of mechanical work experience.
• High school Diploma or GED.
• Must maintain a valid driver's license.

Qualifications

• Water meter reading experience preferred.
• May be in process of obtaining Distribution and/or Collections Systems certificate or first-level plant operating license.

Skills

• Ability to frequently perform moderate to heavy physical demands, including lifting (75 lbs.), walking (10+ miles daily), climbing and mechanical repair.
• Ability to read meters, charts and gauges and accurately maintain records of plant operations.
• Ability to read and comprehend written technical information and to communicate clearly and effectively, both verbally and in writing.
• Ability to review, classify, categorize, prioritize and/or analyze data.
• Ability to perform mathematical equations to determine chemical doses required for flow rates and proper treatment.
• Ability to establish and maintain effective working relationships with the general public, co-workers and regulatory agencies.
• Familiarity with computer applications MS Word, Excel and utilizing tablet and mobile device; ability to learn internal software programs.
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools and/or materials used in performing essential functions.

Benefits

• Compensation: Hourly Rate $19.65 - $25.85
• Paid Time Off and Holidays: Starting at 3 weeks annually and paid company holidays
• Comprehensive Benefits: The first day of the month after your start, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.
• Other great benefits include company provided life insurance and Employee Assistance Program just to name a few.
• 401(k) Program: Employer contribution. Employer contribution made to the 401(k) plan are vested at 100% and start 30 days after your start.

Pay

• Hourly Rate $19.65 - $25.85

Schedule

• Full time
• Monday through Friday
• After-hour and weekend on-call support may be required.
• Must be available to work shift work; weekend scheduling may be required.