Field Tech

About the role

As a Sparklight Field Technician, you will be helping your community stay connected to what matters most! Your daily tasks will include installing services in residential and commercial properties, completing repairs, and relocating existing equipment.

Responsibilities

• Install customer service drops or outlets in both residential and business properties
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer's equipment to the output of the first distribution amplifier
• Ensure proper upstream and downstream signal levels at each termination on the customer's premises
• Suggest upgrades of existing services as well as educate customers on the use of their new/existing equipment
• Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Value

Qualifications

• Valid driver's license in the state you are applying and a good driving record
• Aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing
• Flexibility to work overtime and on-call as needed
• Ability to listen to customers and present solutions in a positive manner
• Ability to successfully work in small and confined areas; lift up to 80 lbs.; work on a ladder; and work in all weather conditions
• At least 3 months of customer service or related experience and/or training (equivalent combination of education and experience also acceptable)
• High school diploma or GED
• Regular and predictable attendance

Core competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy
• Proactive: Understand what our customers need, and actively works to make their relationship with us seamless, easy, and rewarding
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Free Cable One services if you live in a serviceable area
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

This response is AI-generated, for reference only.