Field Support Representative - GA

About the role

The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

Responsibilities

• Visit our clients onsite across Georgia and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Aid the Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

Requirements

• Access to reliable personal transportation and willingness/ability to drive across Georgia as necessary to service groups and members on-location (we will compensate for travel expenses)
• Reliability, strong communication, and accountability that enables you to work successfully and independently
• Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
• Ability to teach members about Sidecar Health best practices
• Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)
• Strong empathy and relationship skills

Qualifications

• Bilingual (preferred)
• Healthcare and/or insurance experience (preferred)

Benefits

• Competitive salary and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays

Pay

The current expected salary range for this position is $42,000 - $52,000.

Schedule

Open schedule availability