Field Support Engineer - North East

About the role

Mirion Technologies is seeking a highly motivated Field Service Engineer who, with limited supervision, executes customer support activities involving the installation, modification and repair of complex nuclear measurement equipment and systems.

Responsibilities

• Conduct on-site installation of complex nuclear measurement equipment and systems, focusing on the setup/configuration of Mirion (Canberra) hardware and software, using established testing procedures and training to ensure proper function of system(s).
• Provide familiarization to the customer on system hardware/software and its basic modes of operation.
• Troubleshoot and isolate equipment malfunctions and take corrective actions, analyzing hardware or software issues.
• Work closely with Technical Support and Engineering to locate and correct system faults.
• Complete Field Reports and logs to ensure work performed is properly documented and all problems in the field are reported and addressed.
• Provide professional representation of the Company in all dealings with customer, creating a positive experience for the customer.

Additional duties include in-house troubleshooting and repair, as well as technical support by phone or email.

Requirements

• Technical acumen, preferably with an electronics, mechanical, or science/physics background.
• Very good verbal communication skills.
• Excellent organizational skills, typing/keyboarding skills, and written reporting skills.
• Well-disciplined, self-starter with an enthusiastic, entrepreneurial spirit, able to work alone or with a team.
• Logical and analytical in approaching solutions to complex problems.
• Ability to understand and adhere to all safety policies on the job.
• Ability to lift at least 50+ pounds.
• 70% regional travel required.
• Must have a valid driver’s license.

Skills

• Knowledge and proficiency of Mirion (Canberra) products, such as High Purity Germanium (HPGe) Detectors, Sodium Iodide (NaI) detectors, and Alpha Beta Counting Systems.
• Experience using Mirion (Canberra) applications, such as Genie 2000, Apex Gamma, Apex In-Vivo, Eclipse, and Apex-Alpha/Beta software.
• Database management experience using SQL Server, Crystal Reports, and/or Access.
• Nuclear Physics and Radiation Principles knowledge and experience.
• Understanding of Gamma Spectroscopy, Alpha/Beta Counting, and radiation detection principles.
• Complex system troubleshooting to resolution at modular and/or component level.

Qualifications

1-3 years of experience in a technical/customer service position, with excellent technical and customer relations experience to handle the diversity of systems and their applications.

A.S. or B.S. degree in Electronics, Nuclear Engineering, or equivalent is preferred, but not required. Some technical schooling, along with 4+ years of related technical experience, may be substituted. Naval Nuclear Power Program experience is a plus.