Field Support Engineer (Dallas)

We are a fast‑paced Series A startup growing our team of dynamic builders, tech‑enthusiasts, and compassionate professionals on a mission to deploy AI‑powered robotic solutions that make supply‑chain operations more human‑friendly and efficient. Ambi Robotics is adding a Field Support Engineer who will serve as the first point of contact for customers experiencing problems with robotic equipment in the field and will coordinate resolutions through travel to site.

Responsibilities

• Take primary ownership of one or more sites as the customer point‑of‑contact
• Provide secondary backup ownership to others
• Participate in travel deployment projects in the field (1‑2 weeks at a time)
• Participate in customer support phone and email on‑call rotations
• Schedule, track, and perform preventative maintenance
• Build and maintain reactive technical support processes
• Lead and contribute to support team projects

Qualifications

• 2 + years of product support engineering with experience in electro‑mechanical hardware and software systems
• Willingness and ability to travel (up to 50 %)
• Working knowledge of Google Suite, Asana, Slack, Jira, and hardware and software principles
• Basic technical skills for software, mechanical, and electrical engineering
• Strong writing, analytical, and problem‑solving skills
• Strong attention to detail, self‑motivation, and customer communication experience
• Self‑starter mentality with a bias toward action and strong follow‑through
• BA/BS in a related field

Benefits

• Health, dental, and vision insurance
• 401(k) with 5 % matching by Ambi
• Unlimited PTO
• Equity ownership
• Competitive compensation

Pay

$80,000 – $100,000 a year