Field Supervisor, Telecom Fulfillment

About the role

TAK Broadband is a leading end-to-end U.S. fiber broadband network construction contractor operating in 42 states. It builds more than just networks; it connects communities to new valuable digital opportunities. TAK offers comprehensive service solutions, from construction to drops to fulfillment. We are seeking a Field Supervisor to join our installation/fulfillment team in the Philadelphia, PA area. In this role you will oversee the daily installation/fulfillment operations, ensuring all tasks assigned are completed in a timely manner and meeting organizational quality standards.

Responsibilities

• Oversee the daily installation/fulfillment operations of assigned market
• Verify that all technicians are logged in, have their routes, and are ready to begin work - confirm first-call readiness and ensure every tech is in position to start on time
• Distribute daily work or redistribute work if technician calls out; cover the route if cannot be reassigned
• Participate in the onboarding of new contractor crews
• Monitor technician progress throughout the day using workforce management tools
• Perform in-person quality checks (QC) on completed work and provide coaching
• Respond to client calls or escalations as they come in
• Support technicians by phone or directly on-site when they run into troubleshooting issues
• Help mentor and develop technicians while on-site or during ride-along
• Participate in daily KPI/verification calls with client and internal leadership
• Communicate with client leadership, internal workforce teams, and field technicians throughout the day to keep everyone aligned on workload, reroutes, escalations, and needs
• Validate any jobs marked “not done” by contacting customers and confirming accuracy so work is not incorrectly reported
• Support the warehouse teams with tracking and collecting of all required client equipment from assigned market
• Be present for CPE deliveries and help stock and scan equipment as well as assign CPE to technicians and ensure proper tracking and documentation
• Ensure all tasks assigned to your market are completed in a timely manner and meet organizational quality standards
• Be the market “expert” and “go to” resource spending 80%+ time in the field
• Review 10%+ market completed work monthly and provide feedback
• Ensure that resources (i.e. company, and client equipment, meters, PDA’s, etc.) are secured and maintained in proper working order
• Travel to project sites +/- 50% annually with some overnight stays
• Ensure contracted crews adhere to safety standards, and all federal, state and local laws
• Exceed client and company performance metrics for assigned market
• Work in a variety of environments; indoors, outdoors, tight spaces and elevations
• Other duties as assigned

Requirements

• 3+ years of cable, broadband or telecommunications experience required
• Prior leadership experience a plus
• Ability to travel daily +/- 50% annually, open to a variety of schedules and accessible as the point of escalation
• Excellent customer service, time management, problem-solving and troubleshooting skills
• Ability to build and maintain positive relationships with internal and external customers
• Ability to give feedback; positive and negative when needed
• Strong desire to grow and develop team members
• Ability to complete work indoors, outdoors, in tight spaces and elevated by bending, reaching, twisting, climbing, and working while standing up to 70% of the time
• Ability to safely navigate various terrains, managing equipment and tools
• A body weight of no more than 275 pounds to perform ladder work safely
• Must provide a valid government-issued photo ID for verification; a driver’s license is required if the role involves driving
• Passing of all pre-employment requirements (MVR, Background Check, Drug Screen)

Benefits

• Full Time
• Paid Weekly
• Compensation: $60K - $70K annually, DOE
• Full Benefits Package (Medical, Dental & Vision)
• Paid Time Off
• 401(k) with Company Match!
• 25K Company Paid Life Insurance
• Independent Work & Team Collaboration
• Career Development & Advancement Opportunities!