Field Supervisor, Leak Survey

Key Responsibilities and Critical Success Measures

• Leadership:
  • Leads by example and proactively supports field technicians through direct supervision.
  • Clearly defines and communicates daily goals and expectations to their field technicians.
  • Promotes engagement of field technicians.
  • Led company safety and quality standards by completing monthly Observations 360 assessments.
  • Completes applicable investigations and reports to Area Manager.
  • Implements corrective actions based on root cause analysis findings.
  • Promotes corporate service standards and specifications.
  • Reports daily performance to Area Manager.
  • Performs other duties as deemed necessary by the Area Manager.
• Support:
  • Schedules and balances daily workload for technicians.
  • Processes weekly payroll, billing, and data requirements.
  • Supports the field technicians’ employment life cycle: interviewing applicants, hiring, coaching, disciplining, and discharging.
  • Takes appropriate measures concerning proper tracking, utilization, and maintenance of assigned assets.
• Coaching and Development:
  • Mentors field technicians to improve their knowledge, skills, and professional growth.
  • Teaches lean principles to continuously improve team performance.
  • Leads weekly tailgate meetings: discusses safety, quality, team performance, sets weekly goals, employee recognition, and hands out supplies.
  • Aids technicians in the completion of daily workload when necessary.
  • Observation 360 – 1 safety risk assessment per technician each month and 3 quality audits per technician each month.
  • 1 ride along per week on underperforming technicians based on performance matrix.
  • 1 personal efficiency improvement initiative per month and 1 team efficiency improvement initiative per month.

Competencies

• Directing others/ Directs people: Establishes clear directions; sets stretching goals and assigns responsibilities that bring out the best work from people; establishes a good work plan and distributes the workload appropriately.
• Integrity and Trust/ Trustworthy: Widely trusted; seen as a direct, truthful individual; presents truthful information in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent himself or herself for personal gain.
• Drive for results/Achiever: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; steadfastly pushes self and others for results.
• Priorities/ Focused on priorities: Spends his or her time and the time of others on what's important; focuses on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal.
• Building effective teams/ Unifies people: Builds cohesive teams of people within the organization; shares wins and success such that each team member feels valuable and appreciated; guides teams to establish and achieve goals.
• Managing and measuring work/ Monitors work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
• Customer Focus/Customer Centric: Commits to meeting the expectations and requirements of internal and external stakeholders; acts with stakeholders in mind; values importance of providing high-quality customer service.
• Planning/ Plans work: Accurately determines the length and difficulty of tasks and projects; sets clear, realistic, and measurable goals; sets priorities and time parameters to accomplish tasks and projects; anticipates roadblocks and develops contingencies to redirect tasks so momentum is not lost.

Knowledge, Skills And Experience

• High school diploma or equivalent required.
• Some college course work completion preferred.
• 2 to 5 years of utilities industry experience preferred.
• 1 year of managerial experience preferred.
• Must possess basic proficiency in Microsoft Office Suite.
• Obtain a Lean Six Sigma white belt and lean certificate of achievement within the first 6 months.
• The ability to analyze and interpret data is required.

Values

• P — Protect our people, property, and the public.
• R — Respect everyone, always.
• O — Own your job.
• T — Tell the truth early.
• E — Execute with discipline.
• C — Communicate clearly.
• T — Take pride in quality work.

Work Environment

• The job will be in the field and work is performed under all weather conditions.
• The job is primarily outdoors but may involve entering residential and commercial properties.
• This work is performed under all weather conditions.
• They may regularly be exposed to heat, cold, rain and other elements of outdoor weather.
• Working in residential, urban, suburban, and rural areas as designated by client.

Health Consultants is a drug free work environment, employment is contingent on passing background check and a pre-employment/random drug test.

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel Requirements

• Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.
• Must be able to travel up to 30%.