Field Supervisor- Hopkinsville

About the role

Assisting field staff in meeting the qualifications to deliver quality care to the clients. Assisting in staff education including orientation, proficiency check-offs, and annual education programs as assigned by the upper management. Supervises and exhibits leadership capabilities and provides guidance and instruction to personal support staff as needed.

Responsibilities

• Performs client admissions timely and accurately.
• Solicits necessary client-specific information to support the client's admission to the agency as set forth by PSSA regulations.
• Performs supervisory visits to client's homes in a timely manner and submits related documentation timely.
• Uses initiative and self-direction to schedule admissions and supervisory visits the day prior.
• Reports negative comments, complaints, concerns/issues discovered during home visits, to upper management in a timely manner.
• Assists in the investigation of critical incidents as directed by upper management and documents findings in a timely manner.
• Assists in providing disciplinary action to field employees as needed and directed from upper management.
• Submits records and reports timely as required by administration.
• Submits paperwork that is neat, legible, and written in dark-colored ink.
• Performs field staff performance/competency evaluations within 30 days of employment and at least yearly thereafter.
• Assists, as needed, in client care, including covering shifts.
• Ensures agency compliance with Federal, State, and Local regulations related to the delivery of Personal Support Services and makes available reports as needed.
• Monitors field staff performance to assure adherence to insurance and state regulations.
• Other duties may be assigned, as warranted by the job.

Qualifications

• Must have a thorough knowledge of the framework, organization and function of the Personal Support Services program.
• Must have a thorough knowledge of the principles and methods involved in supervising field staff.
• Must be capable of performing job duties physically, mentally, and independently.
• Excellent communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to work well independently and in groups.
• Must have reliable transportation.
• Must be eighteen years of age or older.
• The work requires the ability to safely transport oneself to and from multiple client homes and work sites on a regular, daily basis in a multi-county area.
• The work will require some lifting, pulling, bending, pushing, stooping, kneeling, reaching, and carrying of light and heavy items, such as books, papers, files and/or office supplies, often at least 20 lbs. weight.
• There will be short to long periods of transferring, standing and sitting.
• Must have mental ability to exercise good judgment in decision-making, including while driving and while in client homes.
• Ability to walk independently up and down a normal flight of 13-15 stairs.

Expectations

• Availability: Always on time and follows rules concerning attendance. Provides advance notice of absences or tardiness. Does not abuse time-off practices.
• Adherence to Policy: Always follows rules, procedures, and regulations. Completes and submits all paperwork on time.
• Dependability: Can be relied on to complete the responsibilities of the job.
• Honesty: Always truthful and always completes agency documentation accurately.
• Independence: Accomplishes work with little or no supervision and asks questions when in doubt.
• Initiative: Searches out new tasks and expands abilities professionally and personally.
• Interpersonal Relationships: Always displays willingness and ability to communicate, cooperate, and work with co-workers, supervisors, and customers. Fosters teamwork, dealing with issues openly and honestly.
• Knowledge of Job: Uses technical skills and information at work. Always willing to learn new tasks and develop professional capabilities.
• Productivity: Completes job responsibilities in a timely manner and does not allow personal affairs to interfere with job performance.
• Quality: Meets all the quality standards set forth by the agency, state, and federal regulations.
• Appearance: Maintains a professional appearance at all times. Follows dress code policy requirements.
• Special Projects and Overtime: Participates willingly when requested.
• In-services and/or seminars: Attends and/or conducts job-related training and education as requested or assigned.
• Confidentiality: Maintains confidentiality of information related to business practices, business activities, client information, and personnel information, including adherence to HIPAA and other privacy standards.
• Safety: Safely utilizes cell phones and/or other communication devices while fulfilling job duties in the field, for business purposes only, while adhering to federal and state traffic and transportation regulations.
• Compliance: Understands and complies with laws, regulations, rules, and policies. If unsure an action is permitted, seeks advice from a supervisor. Accepts personal responsibility for preventing violations and speaking up if possible violations are identified. Acknowledges and follows policies and procedures, as outlined in the Employee Handbook.
• Records time worked accurately and using the approved method.
• Willingness to travel occasionally, as needed.