Field Supervisor

About the role

PBS Facility Service is seeking a Doorman Field Supervisor to manage and supervise a team of doormen, ensuring they provide quality services to clients. The ideal candidate should demonstrate strong leadership skills, the ability to make critical decisions, and a passion for problem-solving.

Responsibilities

• Supervise and manage the daily activities of the doorman team, including scheduling, training, and performance management.
• Demonstrated ability to lead and motivate a team of doormen and guards.
• Strong desire to work collaboratively with others to achieve personal and company goals.
• Able to think outside the box and solve problems creatively.
• Motivated to learn and adapt to new systems and processes.
• Excellent communication skills, with the ability to manage critical situations professionally.
• Ability to handle and resolve client complaints and issues in a timely and professional manner.
• Ensure that all doormen follow building rules and regulations and are in compliance with all safety and security procedures.
• Must possess a valid driver's license and own a personal vehicle.

Requirements

• Supervise and manage the daily activities of the doorman team, including scheduling, training, and performance management.
• Demonstrated ability to lead and motivate a team of doormen and guards.
• Strong desire to work collaboratively with others to achieve personal and company goals.
• Able to think outside the box and solve problems creatively.
• Motivated to learn and adapt to new systems and processes.
• Excellent communication skills, with the ability to manage critical situations professionally.
• Ability to handle and resolve client complaints and issues in a timely and professional manner.
• Ensure that all doormen follow building rules and regulations and are in compliance with all safety and security procedures.
• Must possess a valid driver's license and own a personal vehicle.

Job Description

• Being available to respond to emergencies or provide assistance 24/7.
• Demonstrating the ability to manage time and multitask without direct supervision.
• Communicating effectively in English, and fluency in other languages is a plus.
• Scheduling personnel and handling emergency requests.
• Providing team members with a schedule every two weeks and updating it as needed.
• Developing positive relationships with team members and attending team meetings as necessary.
• Conducting regular site visits to interact with employees and provide support.
• Training new hires and evaluating performance regularly.
• Ensuring that employees comply with company policies and building regulations.
• Documenting all conversations with team members.
• Handling customer complaints in a timely and professional manner.
• Reviewing clock-in and clock-out times daily and making necessary adjustments.