Field Superintendent

Responsibilities and Duties

• Ability to lead multiple jobs and teams.
• Ability to lead direct reports in all aspects of the installation of projects or client service calls.
• Provides outstanding customer service and maintains the highest service standards.
• Able to implement project plans while maintaining quality assurance and schedule.
• Collect data, as-built, pictures, and any other deliverables needed for Project Closeout.
• Ability to lead, direct and track progress of subcontractors.
• An understanding of working for a general contractor, SOV billing requirements and accelerated project schedules.
• Review and validate service ticket notes and provide approval for client billings.
• Accurately record all work (notes, pictures, communications) daily in online tickets and timecards.
• Provide suggestions for improved field service processes.
• Field, respond to and dispatch service technicians as dictated by client SLA’s.
• Performs full stack troubleshooting, service, and repair of low voltage systems in commercial and/or enterprise environments.
• Manage timesheets, and schedule of team as needed.
• Conducting site surveys using blueprints, floor plans and visual site inspections.
• Understand commissioning and tuning philosophies for all integrated systems, Security, Audio, Visual, Access Control and Infrastructure Cabling.
• Provide daily report of project and/or ticketing progress.
• Initiate daily team safety meetings and document minutes.

  Qualifications

  • 4+ years of relevant experience in a project supervisor position covering AV, Security, Access Control, Infrastructure Cabling and Service Contracts/Ticketing.
  • Verifiable experience in managing a project lead and team with reporting back to the Project Manager or customer.
  • Must be self-motivated, demonstrate leadership skills and problem-solving skills to guide project teams to completion.
  • Must have the ability to effectively communicate in a professional manner to provide direct updates to clients/customers and Premise One Leadership team.
  • Demonstrate the ability to manage multiple projects or service tickets at once, at times with different customers.
  • Must have basic hand tools to successfully perform a project.
  • Review drawings/blueprints and other customer related documents to successfully manage all projects.
  • Must be able to travel, as needed for assigned customer accounts.
  • Performs other duties as assigned.

    Skill Requirements

    • Must possess at least a High School diploma or GED equivalency.
    • Must be proficient with Microsoft Office (Word, Excel, and MS Project).
    • Comeptent problem-solving ability with strong mathematical and communication skills.
    • Must be willing to travel, as needed for assigned customer accounts.
    • Must be willing to work overtime.
    • Must be willing to work weekends.
    • Must be willing to work out of town.

    Interaction with Others

    • Must be able to follow Company policies;
    • Receive directions from others;
    • Work effectively with co-workers in a constructive and positive manner;
    • Listen to and objectively consider ideas and suggestions for improvement;
    • Keep others informed of work progress, deadlines, or other pertinent issues;
    • Address problems constructively to find acceptable solutions;
    • Always respect the diversity of the Company's work force in actions, words and deeds.

    Experience

    • Three to Five years related experience and/or training required.

    Language Skills

    • Ability to read and interpret documents, write correspondence, and communicate effectively with others and third parties, preferably, and sometimes exclusively, in English.

    Mathematical Skills

    • Competent ability to add, subtract, multiply and divide using whole numbers, common fractions, and decimals.
    • Competent ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability

    • Competent ability to define problems, collect data, establish facts, and draw valid conclusions in situations where only limited standardizations exists.

    Certificates, Licenses, Registrations

    • Driving is a requirement for this position therefore A valid driver's license is required. The employee's motor vehicle record will be subject to the policies and provisions contained in the company's Fleet Safety Program.

    Manufacturer Certifications

    • Manufacturer Certifications a plus

    Industry Certifications

    • Industry Certifications a plus