Field Services Technician - Tier II

Socket is seeking a skilled Field Services Technician- Tier II to deliver expert onsite installation services for residential customers, ensuring a seamless experience as they connect to Socket's fiber network. This role requires travel to various service areas and work in diverse conditions.

Location: St. Clair and surrounding areas.

Why Work At Socket

• Competitive base pay
• Benefits package including medical, dental, life, and vision
• 401(k) program with employer match
• Free Internet in Socket Service Area

Responsibilities

• Perform independent installations and repairs for residential customers
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits
• Diagnose and resolve connectivity and service issues with accuracy and efficiency
• Install, terminate, and test network cabling, adhering to all relevant codes and standards
• Complete accurate and timely documentation of service activities
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations
• Maintain a clean driving record and represent Socket with professionalism in the field

Requirements

• High School diploma or equivalent
• Previous experience in telecommunications, installation, construction, and utility work
• Must possess and maintain a valid driver’s license with no restrictions
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck)
• Ability to work outdoors in various weather conditions
• Must be able to lift up to 70 lbs
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays
• Willingness to obtain a class E license if offered

Desired Skills

• Strong aptitude for learning and a desire to grow your skills and knowledge
• Self-motivated and proactive approach to work
• High level of attention to detail and a commitment to quality
• Strong sense of urgency and dedication to following through on all tasks
• Excellent verbal and written communication skills
• Ability to adapt to shifting priorities in a dynamic work environment
• Demonstrates a strong safety focus and consistently maintains safety measures
• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing
• Working knowledge of LAN/WAN technologies and basic networking principles
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC)
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes

Benefits

• Competitive base pay
• Medical, dental, life, and vision insurance
• 401(k) program with employer match
• Free Internet in Socket Service Area