Field Services Technician- Tier II

Socket is seeking a skilled Field Services Technician- Tier II to join our talented workforce. In this role, you'll deliver expert onsite installation services for residential customers and play a key role in ensuring a seamless experience as they connect to Socket's fiber network. This position supports service areas across our expanding Missouri markets and requires travel to various locations, working in most conditions.

Why Work At Socket

• Competitive base pay
• Benefits package including medical, dental, life, and vision
• 401(k) program with employer match
• Free Internet in Socket Service Area

Responsibilities

• Perform independent installations and repairs for residential and business internet and phone services
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits
• Diagnose and resolve connectivity and service issues with accuracy and efficiency
• Install, terminate, and test network cabling, adhering to all relevant codes and standards
• Complete accurate and timely documentation of service activities
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations
• Maintain a clean driving record and represent Socket with professionalism in the field

Requirements

• High School diploma or equivalent
• Previous experience in telecommunications, installation, construction, and utility work
• Must possess and maintain a valid driver’s license with no restrictions
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck)
• Ability to work outdoors in various weather conditions
• Must be able to lift up to 70 lbs
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays
• Willingness to obtain a class E license if offered

Desired Skills

• Strong aptitude for learning and a desire to grow your skills and knowledge
• Self-motivated and proactive approach to work
• High level of attention to detail and a commitment to quality
• Strong sense of urgency and dedication to following through on all tasks
• Excellent verbal and written communication skills
• Ability to adapt to shifting priorities in a dynamic work environment
• Strong safety focus and consistent maintenance of safety measures
• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing
• Working knowledge of LAN/WAN technologies and basic networking principles
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC)
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes

This role is not eligible for Visa sponsorship or relocation.