Field Services Technician - Tier II

Socket is seeking a skilled Field Services Technician- Tier II to join our team, delivering expert onsite installation services for residential customers and ensuring a seamless experience as they connect to Socket's fiber network. This role requires travel to various service areas and the ability to work in diverse conditions.

This position is based in Cuba and surrounding areas.

Why Work At Socket

• Competitive base pay
• Benefits package including medical, dental, life, and vision
• 401(k) program with employer match
• Free Internet in Socket Service Area
• Free fiber service (if available in your area)
• Tuition reimbursement for personal and professional growth
• Free coaching/counseling for employees & families
• Community engagement opportunities
• Culture that values results, effort, and integrity

Responsibilities

• Perform independent installations and repairs for residential customers
• Install and configure customer equipment, including routers, modems, and Wi-Fi gateways
• Deliver an exceptional customer experience by being professional, friendly, and knowledgeable during all service visits
• Diagnose and resolve connectivity and service issues with accuracy and efficiency
• Install, terminate, and test network cabling, adhering to all relevant codes and standards
• Complete accurate and timely documentation of service activities
• Safely operate company vehicles and equipment, including ladders and bucket trucks, in accordance with all safety protocols and DOT/OSHA regulations
• Maintain a clean driving record and represent Socket with professionalism in the field

Requirements

• High School diploma or equivalent
• Previous experience in telecommunications, installation, construction, and utility work
• Must possess and maintain a valid driver’s license with no restrictions
• Ability to participate in an on-call rotation, which includes nights, weekends, and holidays
• Comfortable and able to work in both underground and aerial environments (e.g., climbing ladders up to 32ft and operating a bucket truck)
• Ability to work outdoors in various weather conditions
• Must be able to lift up to 70 lbs
• Able to enter and safely operate a bucket truck with a weight limit of 300 lbs
• Must have a flexible schedule with the ability to work on Saturdays and/or Sundays
• Willingness to obtain a class E license if offered

Desired Skills

• Strong aptitude for learning and a desire to grow your skills and knowledge
• Self-motivated and proactive approach to work
• High level of attention to detail and a commitment to quality
• Strong sense of urgency and dedication to following through on all tasks
• Excellent verbal and written communication skills
• Ability to adapt to shifting priorities in a dynamic work environment
• Demonstrates a strong safety focus and consistently maintains safety measures
• Demonstrated experience with CAT3 and CAT5 cabling, including installation, termination, and testing
• Working knowledge of LAN/WAN technologies and basic networking principles
• Ability to test and install customer ADSL/xDSL circuit orders with the appropriate local exchange carrier (LEC)
• Knowledge of cable pulling, terminations, closet buildouts, and compliance with building and fire codes

Why Join Socket Fiber?

At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service—we're providing access, opportunity, and real change.

Core Values

• Respect: Toward all customers, communities, property, and coworkers
• Advocacy: In-person, online, or by phone—we go beyond support to serve as customer advocates
• Transparency: In our commitments, service experiences, and business relationships
• Progress: Growth is proof of our dedication to improving lives and communities
• Winning: Every conversation is a chance to gain a customer for life