Field Services Technician

About the role

The Field Service Technician is responsible for advanced maintenance, troubleshooting, and repair of Intelligent Transportation System (ITS) devices and infrastructure supporting the Memphis SmartWay system.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems
• Respond to and resolve trouble tickets within required timelines
• Diagnose and repair complex issues across multiple ITS devices
• Maintain and support systems including CCTV, DMS, HAR, detection systems, wireless communications, fiber optic networks, and network equipment
• Perform utility locating for fiber and power infrastructure
• Install, upgrade, modify, and replace ITS equipment as required
• Utilize diagnostic tools and testing equipment to troubleshoot system faults
• Maintain accurate daily logs, labor tracking, and service records
• Receive and manage inventory and assist with material requests
• Support subcontractors and ensure work meets quality and specification standards
• Assist and guide junior technicians in field operations

Requirements

• Associate’s degree in Electronics, Computer Science, or +6 years of relevant field experience (ITS or similar preferred)
• Strong troubleshooting skills in electrical, fiber optic, and network systems
• Experience with electronic testing equipment
• Knowledge of low voltage systems, networking, and wireless communications
• Proficiency in Microsoft Windows and basic Office tools
• Strong communication and problem-solving skills
• Outdoor and roadside work near active traffic and elevated equipment
• On-call rotation (approximately one week per month)
• Non-standard hours including nights and weekends as needed
• Highly desired: Experience with ITS/SmartWay systems, Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure, RF or microwave communication experience, Roadside or transportation system experience, CDL preferred or ability to obtain one

Qualifications

• Must have working rights in the United States and pass a background check

Skills

• Working knowledge of ITS/SmartWay systems
• Hands-on work with CCTV, DMS, HAR, detection systems, and network infrastructure
• RF or microwave communication experience
• Roadside or transportation system experience
• CDL preferred or ability to obtain one

Benefits

What We Offer:

• Build expertise across networking, fiber optics, wireless communications, and intelligent transportation systems
• Contribute directly to the safety and efficiency of the regional transportation network
• Career growth, stability, and the opportunity to develop within a global organization
• A competitive compensation range of $27.00–$33.00 p/h, based on experience, skills, internal equity, and market data
• A full benefits package including:
• Unlimited paid time off
• 11 paid holidays
• 401(k)
• A no-cost medical insurance option for employees (including dental and vision insurance)
• An FSA option