Field Services Representative II Install - Indirect

PURPOSE

Adds to the resolution of customer complaints regarding the quality and reliability of company products.

Essential Duties And Responsibilities

• Investigates/examines the condition of company building products on the customer's site at all stages of construction based on concerns raised by the customer;
• Reports back to the Customer Service Supervisor on findings.
• Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness;
• Assists less experienced Field Service Reps with resolving more complex issues.
• Negotiates and approves third party repair/adjustment;
• Inspects completed work for quality adherence.
• May provide training to less experienced Field Service Reps.
• Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.

COMPETENCIES

• Knowledge of company products;
• Knowledge of company product pricing, discount and estimating formulas and guidelines;
• Strong attention to detail;
• Knowledge of basic math and measurement skills;
• Good communication and interpersonal skills;
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program;

WORK ENVIRONMENT / PHYSICAL ACTIVITY

• Subject to both typical office environment and outside locations with temperature and weather variations;
• Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds;
• Work is performed on both company and customer sites and involves driving to customer locations;
• May involve walking on uneven ground of a potential customer construction site.

Minimum Requirements

• High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience;
• Completion of Truss Technician Training I and II preferred.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Benefits

To view all our benefit offerings click here www.bldrbenefits.com.

Equal Opportunity/Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.