Field Services Manager

About the role

General Atomics Systems Integration, LLC (GA-SI), an affiliate of General Atomics, is a provider of military and commercial engineering services. GA-SI is a leading-edge expert in systems integration technologies, reliability improvements, and controls system design. This position directs the design, development, and implementation of field services activities including field installation, technical training, and customer support. It also provides guidance to customer personnel in establishing operation, maintenance, and inspection procedures and techniques. The role develops operating policy and procedure, interprets, executes, and recommends modifications to organizational policies, and typically accomplishes objectives through subordinate management.

Responsibilities

• Directs activities, work schedules, and priorities of assigned management, professional, and support staff while ensuring projects are completed on schedule and within budget.
• Represents the organization with customers to effectively plan field installations, repairs, and spares inventories.
• Develops and implements systems to effectively track repairs and spares inventories.
• Analyzes data to monitor usage and anticipate future needs.
• Provides customer sales support.
• Develops and executes innovative solutions to highly complex technical problems and issues.
• Determines technical solutions in accordance with product and customer specifications.
• Conducts briefings and provides consultation at technical meetings for internal and external representatives.
• Establishes operating policy and procedure and interprets, executes, and recommends modifications to organizational policies.
• Directs the planning, selection, retention, and development of human resources to ensure the availability of the required staff.
• Assesses employee performance and participates in conducting appraisals and time reporting.
• Directs the implementation of configuration changes in the product and support field upgrades and operations.
• Maintains the strict confidentiality of sensitive information.
• Performs other duties as assigned.
• Ensures all laws, regulations, and applicable obligations are observed wherever and whenever business is conducted on behalf of the Company.
• Ensures work is accomplished in a safe manner in accordance with established operating procedures and practices.

Qualifications

• Typically requires education or formal training equivalent to the completion of a bachelor's degree in a technical field and thirteen or more years of experience in engineering. Additional professional experience may be substituted in lieu of education.
• Must demonstrate a thorough and detailed technical understanding of engineering and field service principles, concepts, theory, regulations, and practices, and strong leadership skills including organizing, planning, budgeting, scheduling, and coordinating workloads to meet established deadlines or milestones.
• Must be able to understand new concepts quickly and apply them accurately in an evolving environment.
• Must possess the ability to identify, analyze, interpret, and resolve highly complex management and technical problems.
• Excellent verbal and written communication skills to accurately document, report, and present findings.
• Excellent interpersonal skills to effectively interface with all levels of employees, senior management, and senior outside representatives.
• Strong computer skills.
• Must be able to successfully complete the customer-required Department of Homeland Security (DHS) background investigation required to access the aircraft maintenance and sustainment database.
• The ability to work independently and lead in a team environment is essential, as is the ability to work extended hours and travel as required.

Pay

Salary range: $102,020 - $186,253

Schedule

Full-Time