Field Services Engineer II

About the role

Note: The selected candidate must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements, and have their own vehicle in acceptable working condition. Employment is contingent upon successfully clearing a pre-employment drug screening as part of the onboarding process.

Responsibilities

• Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions.
• Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.
• Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.
• Enhance product performance through actionable field feedback that informs continuous improvement.
• Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation.
• Elevate team capability by mentoring junior technicians and sharing best practices.
• Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements.
• Empower end users by delivering basic product training and ensuring confidence in system usage.

Requirements

Candidates must live within Houston, TX or be willing to relocate. Any candidates wanting to be considered must live within Houston, TX or willing to relocate.

Qualifications

• FSE Level 1: Bachelor’s Degree; or Associates Degree or Trade School Certification or Military Training OR Completion of an approved Apprenticeship/Bridge Program or external skilled trades apprenticeship OR 2+ years’ experience troubleshooting and repairing electromechanical equipment/machinery.
• FSE II: Bachelor’s + 1-year relevant experience OR Associate’s/Trade/Military Training + 2 years relevant experience OR 4+ years equivalent electromechanical experience.

Skills

• Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Arms, or anything similar.
• Experience working in a high volume environment that requires 24/7 on call support.
• Passion for trade based work.
• Bachelor’s Degree in Engineering/Technology or related discipline.
• Experience working in a hospital environment.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.