Field Services Engineer I or II

Responsibilities

• Provide moderate-level onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical solutions.
• Regularly communicate with manager-level nursing and pharmacy staff and work on problems of moderate scope.
• Independently perform onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
• Regularly communicate with director-level nursing and pharmacy staff and tackle problems of advanced scope.
• Provide coaching and mentoring as needed.

Qualifications

• Basic Qualifications: Coursework in Network Engineering, Robotics, or Electronics. Experience working in a hospital environment.
• Preferred Qualifications: Bachelor’s Degree in Engineering/Technology or related discipline and experience troubleshooting and repairing electronic, mechanical, or computer devices. Bachelor’s Degree in Engineering/Technology or a related discipline AND one year of relevant experience; OR Associate's Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices. Knowledge of FDA regulations for medical devices and Quality Management Systems.

Shared Responsibilities

• Thoroughly document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

Work Conditions

• Must be able to lift 50 lbs. to approximately 5 ft. high.
• Available 24 hours a day, Monday through Friday, and for weekend on-call rotations.
• Frequent local travel in the primary area.
• Backup support in adjacent areas as needed.
• Provide work area at home and space for trunk stock inventory.

Pay

Base compensation: Salary range this position is $38 - 50 USD per hr. Actual Compensation is subject to variation due to such factors as location, education, experience, and skillset.

Base Compensation: $27.58 to $51.22 (Actual compensation is subject to variation due to such factors as location, education, experience, and skillset. We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)