Field Services Engineer

Responsibilities

• Carry out routine service, emergency repairs, installations and training as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction.
• Respond effectively and professionally to all customer requests for service and support (telephone and email).
• Provide customers with a clear and accurate Field Service Report to document all work carried out, including parts consumed.
• Submit all FSRs at the end of each day or as requested by the office.
• Accurately maintain assigned Van Stock and stock replenishments and carry out inventory checks as requested.
• Proactively request Van Stock limit increases to mitigate the number of return service visits.
• Ensure an effective liaison with all departments within Peak NA to ensure a high level of communication and co-operation for all aspects of customer and product support.
• Inform Senior Field Service Engineer and Regional Service Manager of all service escalations and serious customer complaints.
• Take initiative to continually enhance and develop knowledge base and understanding of the complete product range.
• Maintain company issued fleet car.
• Manage expenses and turn in an accurate expense report by the designated date.
• Plan and book all travel requirements to ensure on-time service delivery to customers.
• Work with manager to obtain approval for expensive travel.
• Stay up to date on all required online training courses and annual recertification trainings.
• Perform other duties and tasks assigned by your manager.

Qualifications

• Electro/mechanical experience required.
• Familiarity with basic electrical and pneumatic circuits and schematics.
• Comfortable using standard hand tools.
• Self-motivation and the ability to work with minimal supervision.
• Quickly learn new skills.
• Complete and detailed understanding of pressure systems and transportable gases a plus.
• Good practical skills and a methodical approach to resolving problems.
• Able to work under pressure against tight deadlines.
• Good communication and interpersonal skills.
• Strong Customer Focus/Customer Centric approach.
• Able to interface comfortably and effectively both internally and externally at all levels.
• The ability to carry/lift 50 pounds regularly.
• Comfortable working on the ground.
• The ability to move safely over uneven terrain or in confined spaces.
• The ability to see and respond to potentially dangerous situations safely.
• Comfortable driving and flying to customers sites to support Peak Customers.
• Valid Drivers License.