Field Services Engineer

About the Company

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. From its unmatched range of services, ECI provides stability, security, and improved business performance, freeing clients from technology concerns. More than 1,000 customers worldwide with over $3 trillion of assets under management trust ECI. At ECI, success is driven by passion and purpose, with a commitment to empowering employees around the world.

About the Role

The Field Services Engineer is responsible for delivering first-class service, advice, and technical support to Eze Castle clients through high standards of customer service, efficiency, knowledge, and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades, and relocations. The candidate will interface with high-profile financial industry clients daily, both onsite and remotely, requiring the highest level of presentation, communication, and professionalism.

Requirements

• College diploma or University degree in Computer Science or equivalent field and/or related experience with 1–3 years of end-user support.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
• Willingness to learn and adapt in a fast-paced team environment.
• Highly self-motivated and directed.
• Sharp attention to detail with proven analytical and problem-solving abilities.
• Effective time management when working with internal tasks and external vendors.
• Possible long-term singular client engagement.

Technical Requirements

• Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients.
• Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching, and Firewalls.
• Reinstalling and troubleshooting operating systems and applications.
• Microsoft Windows 7/8/10, Microsoft Office 2010–2019.
• Android/iOS configuration, troubleshooting, and potential integration with MDM solutions.
• Basic experience with public cloud technologies, with an emphasis on Office 365.
• Familiarity with cyber-security concepts (Multi-Factor Authentication, Anti-virus/Anti-malware, Software Firewall, Web Filtering).
• Experience with hardware troubleshooting (desktop/laptop, printer, mobile device).
• Ability to perform patching and maintenance of systems.

Preferred Skills

• Financial industry experience (Hedge Funds, Private Equity, Fund of Funds).
• Experience with Managed Service Providers.
• Experience with Market Data vendors like Bloomberg, Reuters, Factset.
• Experience with Microsoft Server 2008R2–2016.
• Basic knowledge of email and spam troubleshooting.
• Understanding of IaaS, VDI, and backup technologies.
• Experience with virtualization software such as VMWare vSphere or Hyper-V.
• Administering Active Directory Users/Exchange mailboxes.
• Technical certifications.
• Basic understanding of desktop imaging platforms.

Working Conditions

• Ability to work in an independent environment with moderate supervision.
• Ability to work under a moderate noise level (e.g., open floor with printers, telephones, and computers).
• Overtime may be required to meet project deadlines (including late nights and weekends).
• Ability to travel for business and work beyond normal business hours when necessary.
• Ability to be flexible and successfully respond to multiple work pressures.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
• Lifting and transporting moderately heavy objects, such as computers and peripherals.

Benefits

ECI offers a competitive compensation package and a "promote from within" culture that allows employees to grow both personally and professionally. The company emphasizes connection—with clients, technology, and team members—fostering a dynamic and supportive work environment.