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Jobs · OTHR · New York

Field Services Agent II

DHL Express · Albany, NY · 1 mo ago
OTHR$24.05–$32.07/hrFull-time

Our People make DHL the #1 Delivery and Logistics Company in the world. Recognized as the No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL fosters an environment that empowers every team member to impact the business, each other, and global communities. Employees enjoy competitive compensation and a wide range of programs, services, and benefits that support their personal lives.

About the role

The Service Agent (Operation Agent) provides operational management and support at a service‑center location, ensuring efficient and timely pick‑up and delivery handling of customer materials and shipments while maintaining compliance with safety, security, regulatory, and company policies. This position is on the PM shift (1 PM – 9 PM), Monday through Friday.

Key Responsibilities

  • Provide customer service, sales, and operational support for the Service Center.
  • Answer phones and greet visitors.
  • Resolve billing problems related to the Service Center.
  • Research shipment tracking requests, provide feedback, and attempt to resolve misplaced shipments.
  • Communicate with Sales/Service to resolve customer problems.
  • Assist with operational procedures including sorting, loading/unloading, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over‑the‑counter payments.
  • Dispatch pick‑up and delivery information promptly; arrange daily pick‑up schedules.
  • Process or prepare import/export documentation and assist in customs clearance where applicable.

Skills & Qualifications

  • High School Diploma or equivalent (required).
  • Previous experience in customer service/support or a related field.
  • Strong oral and written communication skills.
  • Knowledge of Dangerous Goods.
  • Proficiency with Microsoft Office (Outlook, Excel, Word).
  • Ability to pass FAA, TSA, and CBP background and security checks to obtain a SIDA badge.

Physical Requirements

  • Lift up to 70 lb. occasionally and 40 lb. frequently.
  • Walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly.

Pay

Competitive hourly wage ranging from $24.05 to $32.07.

Schedule

PM shift, 1 PM – 9 PM, Monday through Friday.

Benefits

  • Bonus and incentive programs.
  • Retirement savings – 401(k) with company match.
  • Medical, dental, vision, and well‑being programs.
  • Tuition reimbursement.
  • Generous paid time off – starting at 4 weeks (part‑time/full‑time).
  • Paid leave.
  • Employee discount program.
  • Employee assistance and work‑life programs.
  • Outstanding training opportunities.

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