Field Service Technician- Wisconsin 1

About the role

This is an opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges. You will provide preventative maintenance, repair services, installations, upgrades, and in-servicing at customer accounts while actively growing the Arjo service contracts business.

Responsibilities

• Perform preventative maintenance, repairs, installations, upgrades, and in-servicing at customer sites using proper tools, test equipment, and replacement parts.
• Grow the Arjo service contracts business by closing new contracts or renewing existing ones, including researching opportunities and install base status within the assigned territory.
• Assist the sales team with joint calls, in-services, sales leads, demo setups, and trade show support to achieve revenue goals for company products and services.
• Comply with all health, safety, and regulatory requirements as mandated by company policy, customer needs, and regulatory agencies.
• Build and maintain positive, collaborative relationships with internal and external customers.
• Provide services in accordance with published warranty and maintenance contract policies.
• Assess, estimate costs for, and complete repairs on customer-owned medical equipment.
• Provide training and support for quality-related service activities, including quality control checks, product transportation, aesthetic maintenance, and product cleaning.
• Assist in regulatory investigations by providing product assessments and documentation as requested.
• Ensure accurate and timely completion and submission of reports.
• Participate in and complete all required training programs, meetings, and seminars.
• Adhere to and support all company policies and procedures.
• Engage in self-appraisal and continuous learning and development.
• Manage local and van spare parts inventory.
• Submit company expenses within established guidelines and timelines.
• Work flexible hours and weekends to meet business and customer needs.
• Maintain compliance with all quality requirements and medical device regulations (FDA and worldwide).
• Adopt and promote the "Beyond Compliance Quality Culture" in the work environment.

Requirements

• Must reside within the assigned territory and be able to operate an automobile (valid driver’s license required).
• Ability to travel as required to customer sites, including overnight travel; may use car or public transportation.
• Ability to work extended hours during peak business cycles.
• Must be able to lift a minimum of 75 lbs.
• Required to wear personal protective equipment (including biological/chemical protection) when potential hazards exist.
• Must be able to complete a series of inoculations when required.
• Major tasks require the use of hands, legs, and feet; ability to utilize computer, telephone, and related office equipment.
• Frequent standing, walking, and sitting; must be able to reach with hands and arms, speak, and hear.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Education and experience to understand and comply with U.S. and worldwide medical device regulations.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6,500 people worldwide and 65 years of experience caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo, visit www.arjo.com.