Field Service Technician-Walmart- Belvidere, IL

Status: Non-Exempt (hourly) | Department: Field Service

About the role

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location, reporting breakdown events, parts ordering, and maintenance of fuel cells. This position requires excellent technical skills as well as communication, interpersonal, and motivational skills due to significant exposure to customer personnel and electric lift truck operators.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery, and fueling systems.
• Maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or at customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Requirements

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting; formal training and education may be considered in lieu of direct experience.
• Valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Ability to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.

Step 1 Requirements

Technical Requirements

• Complete all necessary onboarding/customer site training (outlined on LMS training site).
• Create work orders, order parts, properly close-out work orders (OJT).
• Effectively utilize email, text alerts, expense system, service portal, and other required systems (OJT).
• Understand and demonstrate use of multimeter (OJT).
• Send accurate daily BOD and EOD reports (OJT).
• Appropriately escalate to tech support and management when needed (OJT).
• Understand and demonstrate how to clear alarms for H2 pad and dispenser (OJT).
• Demonstrated ability to use tools and follow standard procedures (swage, clamps, crimps, hardware) (OJT).
• Perform H2 pad and dispenser inspections (OJT).

Non-Technical Requirements

• Show a willingness to grow and learn; accept training and coaching.
• Consistently demonstrate punctuality and reliability.
• Display a positive and cooperative attitude.
• Team player who treats others with courtesy and respect at all times.
• Strong communication skills including verbal and written abilities.
• Customer service skills, representing Plug in a professional manner at all times.
• Honesty and integrity in all facets of work.
• Role model safe work habits and consistently adhere to all safety standards.
• Demonstrate adherence to all Field Service processes and procedures.

Step 2 Requirements

Technical Requirements

• Check floating and isolated grounds (OJT).
• Attend and participate in FS Technical Training Program (e.g., Romeoville, IL or similar).
• Ability to replace a stack on various GenDrive models (OJT).
• LOTO Hands On (OJT).
• Understand and demonstrate how to receive/ship batteries and parts (OJT).
• Ability to remove and replace fueling nozzle (OJT).
• Understand and demonstrate how to hook up and use HPTT (OJT).
• Understand and demonstrate how to replace wearable components (e.g., valves) on H2 systems (OJT).
• Capable of resetting H2 gas compressor (OJT).
• Demonstrated ability to lock cascade valves (OJT).

Non-Technical Requirements

• Excellent task-oriented follow-through.
• Use time productively and find opportunities to make helpful contributions, even during low volume repair periods.
• Practice and exhibit 5S standards.
• Communicate effectively to RSR and RSM level, ensuring management chain is kept informed of site-level matters as needed.
• Willing and able to respond to off-shift needs.

Pay

Pay Rate: $24.50 - $25.50 per hour. Base salary is determined based on factors including education, experience, skills, and geography.

Benefits

• Health, Dental, and Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, and sick time.
• Paid Holidays.
• Wellness Reimbursement Program.
• Potential to apply for Tuition Reimbursement.
• Fertility and Family Building Benefit.
• Employee Referral program.
• Employee Assistance Program.