Field Service Technician Trainee

PepsiCo Equipment Services (PES) Technician – $28.35/hour

About the role

A skilled position responsible for installation, set up, repair, and ongoing maintenance of vending, cooling, and/or fountain equipment at customer accounts. Diagnoses equipment problems, uses judgment to determine how to best repair or replace. Works independently with frequent customer contact.

May require lifting, carrying, pulling, and/or moving between 20 and 45 pounds repeatedly over the workday. Requires kneeling, squatting, crouching, crawling, and bending when making repairs, often in low places. May require moving vending machines weighing 800-1200 pounds.

Responsibilities

• Repair and perform preventative maintenance on marketing equipment
• Unload and reload equipment with products as necessary
• Educate customers on basic equipment repair and upkeep procedures
• Install equipment by making holes and routing lines to connect products to dispensing units, connecting water and gas supply, and finding drains for units with ice. For box syrup, build racks and connect lines
• Fill installed equipment and adjust to proper mixture
• Prioritize and schedule service and preventative maintenance calls to meet customer service windows
• Drive to location, evaluate situation, and perform necessary work (may include plumbing, electricity, refrigeration, carpentry)
• Collect accurate and complete equipment and customer information
• Remove old parts and replace with new parts
• Maintain parts inventory on service truck
• Establish positive relationships with contacts at service calls
• Complete paperwork on each job and submit every two hours
• Transport miscellaneous items (e.g., compressors for repair/scrap, cardboard for recycle, etc.)
• Regular, reliable, predictable attendance

Requirements

• 18 years or older
• 21 years or older if CDL is required
• Valid U.S. CDL license with Non-Excepted Interstate Status (if applicable). Note: In all California locations except Stockton, both non-excepted intrastate and non-excepted interstate status are accepted. In Stockton, CA, only non-excepted interstate status is accepted
• Pass DOT Physical and DOT Road-test (if required)
• Adhere to DOT Regulations
• Senior technician requires certification in refrigeration
• Must be able to pass refrigeration certification Type I/Type II practices (if applicable)
• Ability to communicate effectively in English if CDL is required

Skills

Helpful Experience:

• Working with mechanical systems (e.g., knowing mechanical concepts, troubleshooting and repairing appliances, performing basic household repair in plumbing, circuits, fuses, and electrical components, operating hand tools and power tools, etc.)
• Serving customers (e.g., resolving customer issues, ensuring appropriate communication with store managers, following up on customer requests, etc.)
• Working with basic refrigeration systems (e.g., understanding refrigeration cycle, Freon, compressors, evaporators, condensers, etc.)
• Working with electrical systems (e.g., understanding flow, wiring, outlets, etc.)
• Working with plumbing (e.g., working with drains, water supply, ice makers, shut-off valves, sweating copper, filtration systems, etc.)
• Generating and setting work schedules (e.g., determining priority of work, building work schedules, etc.)
• Equipment installation (e.g., HVAC, refrigeration, auto, copiers, fountain products, etc.)

Pay

$28.35 per hour