Field Service Technician (Service & Repair)

About the role

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

Responsibilities

• Maintain, service, and repair commercial housekeeping equipment such as carpet extractors, floor scrubbers, and vacuums
• Establish and maintain strong collaborative relationships with assigned accounts and provide excellent customer service
• Maintain up-to-date records of services performed
• Purchase parts and supplies and track inventory
• Properly demonstrate equipment to customers
• Coordinate with other departments to ensure customer satisfaction
• Continually enhance industry and equipment knowledge
• Follow safety and housekeeping procedures

Requirements

• High School Diploma, GED, or equivalent experience
• A valid driver’s license and a clean MVR
• Prior service, repair, and maintenance experience
• Electrical and mechanical experience
• Experience with commercial housekeeping equipment
• Excellent communication skills

Benefits

• Competitive salaries
• Medical, dental, and vision insurance
• 401(k) program with company match
• Life insurance
• Generous paid time off package
• Educational reimbursement
• Paid family leave
• Adoption assistance